Auto repair service near Lebanon, ME

They ruined my rims and broke a part in my car, replacing it with a generic instead of OEM part. They had their 14 year old sons working in the back, practicing on the vehicles. They denied it. Even though the kid just told me he was learning and working on the cars back there! No wonder why they damaged my rims! When I tried to confront the manager, he got in my face and started screaming at and intimidating me, a small female. When I told a lawyer who was a lifelong customer of theirs about what happened, he said they screwed him over, too. He won’t use them anymore either. Dupont heavily advertises because they damage cars and then intimidate, lie to, and blame the customer. Especially to people here on vacation, because they don’t get the repeat business that many other mechanics depend on. They are completely unethical. Avoid!

Took my Mercedes to have wiring harness to rear tail lamp repaired. Swedish Imports forgot to order/install gasket - allowing my trunk and electronics to become flooded upon the 1st exposure to bad rain. $2300 in repairs to Mercedes after the electronics short circuited and set the alarm horn blaring for hours, lights going on and off, etc. When confronted, the owner refused to acknowledge that his technician could make a mistake - even after he called Mercedes to confirm the gasket doesn't come with the tail light assembly. Worst customer service experience in years. Mike, the owner, is belligerent and thinks he and his staff are infallible. Although their website says Mercedes Service Center - only Mercedes Benz does Mercedes repairs.

Fraudulent Sticker Alert! just like a lot of people who go here have poor credit as I did I went to this business and purchased 1 2002 Chevy Suburban from them on 3/20/13 on this day of purchase the outside of the vehicle looked amazing once inside the interior was banged up with cookie crumbs all thru the floor and the leather looked like a cat had a field day in there but I was able to look past all of this due to I am buying someone else old car but just before I left I notice the Maine State Inspection Sticker only had 7-8 months left on it and when I told the mechanic this and that I was gonna go get a new sticker on it at VIP he went inside grabbed a window scraper and scrapped off the old Inspection sticker and put the new one on not even doing an Inspection and says there you go a nice shiny green sticker! as shady as that seemed on 3/21/13 I brought the vehicle to VIP anyways and got it inspected and it Failed with a list of hazards and other things to the point where the State of Maine Inspections had to get involved and rip the sticker off and gave me a one way ticket back to Provo's where I returned the vehicle and instead of offering me a different vehicle the mechanic gave me attitude and said the owner will be out in a minute to give me back my down payment so yes they at least they did that but my advice to anyone before you buy a vehicle from them please take it to your garage and have them do their own sticker inspection 12.50 is worth it if it saves you thousands a month down the road!! do not say you have not been warned!