Auto repair service near Stockbridge, MI

I had an unusaul start to buying my car. I went in to talk to the first salesman. he ended up going into the hospital, then my father passed away. So it took me almost 2 months to buy the car I wanted. When I went in and asked about the new Prius, I was asked by the salesman "what is the one thing you have to have in the new prius, that you like about the prius you have now?" I responded that I had to have the smart key, where you could open the 3 doors without using the key fab. You just get close with the keys in your purse and it would open. The salesman had me drive a grey car. I loved it. I had called and left the salesman a message asking for the details on the price. Since he had went into the hospital his manager Brian did a follow up call. I explained I was just waiting on the numbers to come in and buy it. The manager Brian sent me an email. I went into the dealership to buy the car. The original salesman was busy, so he passed me on to another salesman. Both salesman were very friendly and helpful. I get home on Thursday night with my car. I go to open the passanger side to put on my seat cover. It does not open. I took the car back Friday morning and explained this is not the car I asked for. The only one thing I asked for was the ability to open all 3 doors without a key. There were only 2 other cars on the lot, one being the grey I wanted, the other a red I would have had to settle with. Now I am forced to spend $3000.00 more than originally quoted to get the grey. After taking the day off work to settle this, I was frustrated. The manager Brian offered to do the 3m on the mirror & hood as an apology. I was told the only day they did it was wed. I explained I could not take another day off work to bring it back. They suggested bringing it up on Tuesday, they would start it at 8am and be done no later than 1pm. I called about 10:30am to see if everything was going smoothely, to be told the one guy that does it never showed, it is not started and will not be done. I had worked my work schedule around picking it up at 1. I now have more than 1/2 of a second day of not being able to work. I called and talked to Brian, who proceeded to tell me it was my fault. This is not how a manger should handle problems. I am past frustrated. I tried getting ahold of the general manger or owner, to be told they are both out of the office. I would recommend the salesperson I dealt with, but not the dealership as a whole.

My mistake was the vehicle was not checked properly by me. First the battery was so depleted that they had put a charge on it to start vehicle Second the bolt to hold seatbelt to floor of car was missing as was the insert on passenger side Didn't know this as sales person lap it over and never was buckled in They were to order but they was always ordering wrong part I bought everything myself I give this place a F bad service

Never buy a car there. I bought to these crooks a C2 Vette. This car was crashed in a recet past and badly repaired. Parts missing and a very doubtful file and origine.

Located at 2621 E. Kalamazoo, Lansing, MI 48912. We provide friendly and affordable car repair and service for a wide variety of automobiles.