Auto repair service near Glencoe, MN

Brought car in for alignment. They did everything but what I asked. And i believe amount was way too high

Car was making unusual sound, brought it into TGK, they diagnosed it and gave me a written estimate for $1100 decided to get a second opinion ad that seemed high….. was able to have the car looked at by another established mechanic who said it needed $200 worth of work…. works great now and our family will no longer be a returning customer to TGK as we no longer have the confidence that they are being honest in their evaluation of work needed

Brought my truck in for an oil change, tire rotation, and to have a bolt tightened on my battery. During the appointment they told me my front and back alignment was "out of whack". I agreed to the fix. I was charged the full amount for everything, just short of $200, and was told everything was done. Except for only half the alignment was done, they stated they couldn't do the rear adjustment. Still charged me full price. I noticed they hadn't tightened the bolt, and after calling it to their attention they told me I didn't need it. When I got home I noticed they hadn't done the tire rotation either. I texted and was told that despite it being 2 years since I put the tires on without a rotation, it wasn't needed. Yet was charged for it. So end of the day, the only thing that was fully done that I asked and paid for was an oil change. At least I'm trusting that was done. For $200. I was told TGK owes me $10 for not doing the tire rotation. Disappointing response. Normally I love you guys, only bring my truck there because you've always been great. I've twice been asked to fill out a review for this appointment and this is the 2nd time I've expressed my disappointment with my appointment and no one seems to care. I had to make special arrangements for this appointment, that's on me due to my schedule, but it makes it more frustrating that it was so "messy". If a customer asks and pays for a service, they should get that service. If they don't need it or a business can't provide it, they shouldn't be charged for it.

We, at Certified Auto Repair, are Automotive Service Professionals you can trust! Serving the automotive needs of Spring Park, Mound, the Twin Cities; Minneapolis/St. Paul and the neighboring communities, our technicians are Factory Trained and ASE certified. We use the latest Factory tools and equipment when servicing your vehicle. We are one of only a few shops in the state trained to reprogram the many computer modules on today's vehicles using only factory specific tooling thereby eliminating many tough to find problems with factory rewritten software for your vehicle. We also specialize in CHECK ENGINE LIGHT repairs and offer a complete menu of competitive Services including: Brakes, Shocks, Suspension, Tires, Alignment, Fuel system cleaning, Transmission Service, Heavy Line Engine Repairs, Coolant Flush, Air Conditioning Service, oil changes and many more services. We take pride in offering our customers quality service and repair at a fair price with same day service on most items. We also offer Free Loaner Cars for your convenience.