Auto repair service near Fenton, MO

I bought a 2005 Jeep Grand Cherokee with a 5 year 100,000 "zero deductible" warranty. The Jeep has given me NOTHING BUT PROBLEMS, and I've spent almost $3,000.00 on the "zero deductible" warranty-- it's been in the shop nine times with transmission problems, leaks, torque converter issues, you name it. Look at the Better Business Bureau rating, it's an F (http://www.bbb.org/stlouis/business-reviews/auto-repair-and-service/metro-motors-in-o-fallon-mo-310286009). They do not check their vehicles before they sell them, and will not stand behind their product. When I contacted Zach Gary Edelen about the lemon he sold me, he told me to take it up with the warranty company, and there was nothing he could do. Wow, that is GREAT service!!! When I pressed him about the fact that we've sunk $2700 into a vehicle that STILL isn't running correctly, still leaking, still having electrical problems, his response? "Drive Ur car like a normal [person] and perhaps it'll last u a while. Nevermind the fact that u and Ur husband together are so fat you max out the payload for a jeep. No wonder Ur transmission went out. Ur just unrealistic in ur expectations. And like the rest of if life want something for nothing... Hope u choke on a chicken wing and die. Love always...G Ps... Last time I checked I was a car DEALER not a MANUFACTURER!" So rather than stand behind his product, or try to make a bad situation right, he insults my husband and myself, calls us fat, and wishes death upon us-- all because I had the nerve to complain! Now THAT'S someone you want to do business with! Just an addition to the review-- we drove from Bloomington not because this crappy Jeep was the "best deal," but because Mom & Dad pressured me into buying from a "family" member, because they thought it would benefit everyone. We've since learned our lesson, and no one from any of our families will be buying from them again. Oh yeah, everybody-- this guy is a "cousin" by the way-- so if he treats "FAMILY" this way

Great people work here. I took in an old 1972 351C block because of some stuck bolts I couldn't get with my tools at home. They got it off with no problem, they didn't charge me for anything. I had planned on paying for the use of the tool and a few minutes but they wouldnt let me. Definitely where I am taking my business from now on.

Our truck broke down last week and was put in this shop for an alternator. I was told they would consult with me before doing work on the truck. I called several times, ( a cell phone because the shop number is disconnected ) but my calls were ignored. After 5 days in the shop, I finally talked with someone who told me the work was done and the truck was running good. I picked the truck up, got on the highway to come home and broke down again. Surprisingly enough, my calls were ignored again when I tried calling the shop. I left a message and told them I needed them to return my call, that was yesterday afternoon and still no call. It costed an additional $75 to have the truck towed to my house in Shiloh. After it was towed to my home, we raised the hood to try to jump the battery. Noticed the alternator wasn't changed, but our new battery was replaced with an old one. I strongly suggest you find a different shop. This place is a rip off. We will be talking to an attorney about our experience.

The warranties are worthless as you have to pay for your labor if your car breaks down. I had my car for less than a month and the radiator had to be replaced. I paid over 4000 for the car and still had to cough up over 100 dollars toward the repair. Rovan paid the difference not the warranty. It has been less than a year and the timing belt has broken on the car, lesson learned. I will never ever buy a car from this delearship again and veer people somewhere else.

Our car is two years old and had about 10,500 miles on it at the time this happened. Auffenberg Hyundai changed our oil and did not put oil in the car before letting my wife drive off. She drove 2 miles. She took the car back and they basically put oil in the car and rushed her out as to keep things quiet. After I got involved they wrote a letter stating Auffenberg will cover the engine to 100K miles but according to the warranty if I have a problem and have to take it someplace else it is not covered if it is deemed lack of oil is the cause. I asked them if they would do a complete engine tear down to inspect and they stated that if they did not find anything wrong they would charge me $2000. I then asked for a new engine. They said if they did that it would be a "Like Kind Quality" (LKQ) engine. I later found this meant it was going to come from a salvage yard. This is all for a problem they caused. And in the end we still had to pay for the oil change! Do not use their service department! Or for that matter buy a car from these people!