Auto repair service near Broadway, NC

Large, Well equipped full Service Shop

Visited for car annual inspection and tire rotation, they did it quickly and examine my car steering lean issue according to my description, no issues were found with steering, but when I drive the car back home, the problem seems to be disappeared after tire rotation. Fantastic job done, guys! They really know cars! Will definitely come back later.

The service department at Hendrick Pre-Owned in Cary is TERRIBLE. I purchased my car there less than a year ago and have been to the service department 3-4 times so far, after purchasing the oil change package with the purchase of my car. Oil changes have taken 2+ hours, the first time I was there they could not rotate my tires because they didn't have the key to unlock them -- something that they said they would need to get from the Hyundai dealer about a block away. Phone calls go unreturned; every time I've had to call to schedule a service it takes a minimum of 2-3 calls before anyone returns my call. I did finally start scheduling oil changes through the web site. For several defects and manufacturer recalls (under warranty) the service manager (who knew exactly what the issues were) passed me off to the service lane manager for scheduling an appointment. When I was finally able to get in for that appointment, I was told that I had to take my vehicle to the Hyundai dealership. They didn't offer to drive it to the dealership for me (again, a block away) or offer anything beyond a "really sorry." If I had to purchase another vehicle I would NOT go to Hendrick Pre-Owned JUST because of their service department! And, everytime I've been there I've heard other people complaining about similar issues -- taking too much time, confusion over scheduling, etc.

Went for an oil change, they claimed my Power Steering fluid was leaking and needed a 325 dollar repair. I had it checked out at my own mechanic and he said there was no leak and that someone poured some type of fluid on the pipe to probably make it look wet. 0$ repair needed. Escaped another lying mechanic shop trying to take advantage of people. WIll never go back there.

I took my Highlander to a local mechanic and they told me it needed a new motor. Phil told me it just needed a valve cover. I was very happy to pay $1000 instead of $7000. Fast forward a few months and our truck started misfiring. Local mechanic once again said it needed a new motor and Phil told me that I should have brought it to him to begin with. Well, I got it towed there and the next day he tells me it definitely needs a new motor. I was upset, but these things happen. I go to pick the thing up and he charges me $190 for the troubleshooting.... I really didn't know what to say. You would think that after charging me $1000 for a job that was pointless that he wouldn't pour salt on the wound and charge me for something I was told needed done in the first place. Ridiculous. Don't take your business here!!!

Being able to control your vehicle in a hazardous situation is extremely important to you and the people/ property around you. NC Complete Auto Care is all about customer safety first. At NC Complete Auto Care our highly trained, ASE Certified Technicians are committed serving your needs from everyday maintenance and oil changes to quickly and accurately diagnosing, repairing and improving performance of your car. Maintenance of your vehicle is crucial to prolonging the life of your automobile. We can help performing regularly scheduled manufacturer recommended controls and changes to improve the performance of your car. WE REBUILD TRANSMISSIONS

All Cottman Transmission and Total Auto Care centers abide by Cottman's complete service philosophy, which calls for your vehicle to be repaired properly the first time, so that you don't have to lose either time or money. Cottman's Service Philosophy is the reason why millions of customers have trusted us to repair their vehicle's transmissions over the past five decades. You see, at Cottman, we know you have more important things to worry about than your car. Cottman will never compromise its standards just to make a vehicle "superficially drivable." We will never perform a low quality service that would result in increased costs, inconvenience, and possible hazardous driving conditions for our customers.