Auto repair service near Butner, NC

good and fast work!

Performance BMW located at 1810 Durham-Chapel Hill Blvd. in Chapel Hill, NC services vehicles for Auto Repair, Used Car Dealers and Auto Dealers. Call (888) 378-7991 to book an appointment or to hear more about the services of Performance BMW.

Visited for car annual inspection and tire rotation, they did it quickly and examine my car steering lean issue according to my description, no issues were found with steering, but when I drive the car back home, the problem seems to be disappeared after tire rotation. Fantastic job done, guys! They really know cars! Will definitely come back later.

I took my Highlander to a local mechanic and they told me it needed a new motor. Phil told me it just needed a valve cover. I was very happy to pay $1000 instead of $7000. Fast forward a few months and our truck started misfiring. Local mechanic once again said it needed a new motor and Phil told me that I should have brought it to him to begin with. Well, I got it towed there and the next day he tells me it definitely needs a new motor. I was upset, but these things happen. I go to pick the thing up and he charges me $190 for the troubleshooting.... I really didn't know what to say. You would think that after charging me $1000 for a job that was pointless that he wouldn't pour salt on the wound and charge me for something I was told needed done in the first place. Ridiculous. Don't take your business here!!!

The service department at Hendrick Pre-Owned in Cary is TERRIBLE. I purchased my car there less than a year ago and have been to the service department 3-4 times so far, after purchasing the oil change package with the purchase of my car. Oil changes have taken 2+ hours, the first time I was there they could not rotate my tires because they didn't have the key to unlock them -- something that they said they would need to get from the Hyundai dealer about a block away. Phone calls go unreturned; every time I've had to call to schedule a service it takes a minimum of 2-3 calls before anyone returns my call. I did finally start scheduling oil changes through the web site. For several defects and manufacturer recalls (under warranty) the service manager (who knew exactly what the issues were) passed me off to the service lane manager for scheduling an appointment. When I was finally able to get in for that appointment, I was told that I had to take my vehicle to the Hyundai dealership. They didn't offer to drive it to the dealership for me (again, a block away) or offer anything beyond a "really sorry." If I had to purchase another vehicle I would NOT go to Hendrick Pre-Owned JUST because of their service department! And, everytime I've been there I've heard other people complaining about similar issues -- taking too much time, confusion over scheduling, etc.

Went for an oil change, they claimed my Power Steering fluid was leaking and needed a 325 dollar repair. I had it checked out at my own mechanic and he said there was no leak and that someone poured some type of fluid on the pipe to probably make it look wet. 0$ repair needed. Escaped another lying mechanic shop trying to take advantage of people. WIll never go back there.