These guys are either stupid or do not understand the ABCs of business... read more These guys are either stupid or do not understand the ABCs of business! I called twice to ask about their price and got extremely surprising and unprofessional answers! First, I called about the price of replacing a fuel filter on a Mercedes. Their answer was a question to me: What price did you get? This is a totally stupid answer! I am asking for their price, they want to know what price I got elsewhere!!!! When I told hims this is not an answer to my question, he told the: then I do not want to work on your car!!! The second time I called, I asked about their price for service-A on a Mercedes, their answer was: we do not know, it depends, but minimum $150!! Service-A is a well known service and it cost $170 (with a coupon) at Northlake Mercedes dealership! Their behavior is a typical of rip-off mechanics who capitalize on the ignorance of their good customers. Avoid them at any cost unless they give you a solid written offer with no ifs and buts plus a guarantee of their work...
Having Paul for your auto mechanic is like having a family member in t... read more Having Paul for your auto mechanic is like having a family member in the business - he looks out for you, always tells it like it is, and tries to get you out the door as painlessly as possible.
Very friendly and honest. Serpentine belt failure shredded lower radia... read more Very friendly and honest. Serpentine belt failure shredded lower radiator hose. No part available locally so car basically disabled. Kim drove me over to car rental facility. Remained in parking lot until sure I was in a vehicle. Part came in late on a Friday and car repaired. Shop closed Saturday but Kim gave me personal cell number and told me to come pick up Saturday morning so I could turn rental and save a few $$s. I asked questions about servicing another VW I have and they were upfront and honest about needed service and recommended intervals.