Fantastic experience at Autoworks today. Efficient and clearly custome... read more Fantastic experience at Autoworks today. Efficient and clearly customer-service oriented. At least 4 different staff went out of their way to help me out: fitting me into their busy schedule, toys and entertainment (chickens! apple juice!) for my kids while we waited, notifying me about needing an inspection, prompt communication by text about a problem, and fixing the problem in a very customer-matters-most kind of way. As a new resident I am thrilled to find such good service and I will be back! Sarah W
Took my Mercedes to have wiring harness to rear tail lamp repaired. Sw... read more Took my Mercedes to have wiring harness to rear tail lamp repaired. Swedish Imports forgot to order/install gasket - allowing my trunk and electronics to become flooded upon the 1st exposure to bad rain. $2300 in repairs to Mercedes after the electronics short circuited and set the alarm horn blaring for hours, lights going on and off, etc. When confronted, the owner refused to acknowledge that his technician could make a mistake - even after he called Mercedes to confirm the gasket doesn't come with the tail light assembly. Worst customer service experience in years. Mike, the owner, is belligerent and thinks he and his staff are infallible. Although their website says Mercedes Service Center - only Mercedes Benz does Mercedes repairs.
Good group of guys at Hampton Foreign Auto. Honest, reliable, and know... read more Good group of guys at Hampton Foreign Auto. Honest, reliable, and knowledgeable.