Auto repair service near Caldwell, NJ

LJ Smith - 6-16-11 My vehicle was towed by Tumino's Towing and my BMW was damaged during the tow. So we called Tumino's Towing and spoke with a manager named Charlie Hruska who advised us to bring the vehicle down to his shop and have his mechanic look at the car. Once the vehicle was brought there charlie had Frank Dragotto, the Service Department Manager bring the car in the their shop, put it on a lift to examine the damages and advised Charlie that the tie rod and other damages were made to the vehicle during the tow. Charlie then told us he would repair the vehicle and just needs to order the BMW parts and come back on Monday. So we return on Monday and speak with Frank and told him we would like bmw authorized shop to do repairs. Once we told them this Charlie refused to speak to us, refused to provide insurance info, acted unprofessional and like total jerk. We then asked to speak to John Tomino the owner and after waiting an hour we decided to get their insurance info from the town. Now im going back and forth with insurance company because they will not return the agents calls to confirm damges. terrible company, would never pay them to tow anything, not even if it was a junked car. And their customer service is lousy. Beware.

Do not buy a car in this dealership.... I bought a car there several years ago and as soon as I brought it home it started falling apart... They make it so that when you test drive it seems like a good car but many people who have bought autos from this dealership report the same problems. Do not go buy a car from this place,, save your money and go somewhere else... When I spoke to the owner about the problems that the car gave me he was very rude and disrespectful and he didn't help me or fixed the car or even traded it for me. It was a really bad experience, lesson learned