Auto repair service near Hackettstown, NJ

My husband, my son and I visited Madison Honda on 10/21/13 to buy a car for my son and a Honda Pilot for US. The Financing manager lied to us telling us our credit was not good enough for the best deal so we had to pay more. We felt despair and frustrated, but I thought we had no way out so we signed 2 leases that night, my son took his car (Honda Accord) but we didn’t take the Honda Pilot. However, we were a little troubled and unsatisfied because we had checked our credit scores before and it was much higher than Madison Honda claimed, so we decided to do some digging. My husband went to another dealer in a different area and was told the opposite. He was treated like a first class citizen, were told that his credit was excellent and got a deal much cheaper than Madison Honda gave him. They even gave him a 1. something % and offer me so much other extras to buy the vehicle, and it came out cheaper than Madison Honda offered with a lease. My husband called Madison Honda the next day to rescind the contract but they were very unpleasant and refused to work it out with him. Not only did they lie to us but also they made us feel like we were second or third class citizens. I am very disappointed after buying one car already from them; they way they treated us, made me feel discriminated against. They treated us like second-class citizens. I even called the manager who was no help. I am would like to know if anyone else had this experience. I am going to put this on social mediums to see if anyone else had this experience. I need another car next year, I am definitely not going to Madison Honda, and we will sure tell our friends and family.

I had a very rude experience with Russ the owner. Charged for repairs that were never done to my car. Returned several time for follow ups to the same problems only to receive an annoyed answers from him and no further actions on their part. STAY AWAY AT ALL COST!!!

Bought a car here and only a couple days later started having trouble. The troubles did not end, it was one thing after the other until I finally had enough. Robert who is the owner is a GREAT talker, he talks himself up like nothing I ever seen, but when you have problems with the car and get (rightfully so) angry and frustrated he shuts off the charm and the real him comes out. He forgets you are the customer (maybe because he has your signature and cash already) and he moves quickly onto aggression and tells you to fix it or give it back- how dare you be angry that I Sold you junk! (that is his stance). Very frustrating, I lost a lot of money and I know these places are geared towards people with no credit or bad credit but please do not do it, you think you are in a bad situation now - trust me if you get a lemon like I did you will be in a worse position. Fast talker, Super nice and friendly and full of crap until push comes to shove. His detailing looks nice, I will give them credit for that cause the car was spotless when I got it but for sales he is a HUGE fail in my case. Anyone who can sell a single mother of 3 a car and take over 3k between down payment, monthly payments and repairs and not even give them back one dollar after nothing but hassle and problems is not a good person. Actions speak louder then words and I hope no one else finds out like I did. He covered his butt coming and going with all the papers I signed saying he had a right to keep all money but had I found one bad review on him I would not have shopped there, so I am hoping that some one else can learn from my mistakes and take heed to this review and run

I paid to have windshield whiter fluid tank fixed, and you didn't. I scheduled appointment to fix and you cancelled it.