Auto repair service near Manalapan, NJ

Sovereign Mercedes Service Center is THE worst service center I have ever been to. The 1st time I've been there, with a problem with shocks, they returned my car with a detached muffler. It rolled out of the shop sounding like a tractor. The supervisor looked right at it, walked away, and went home. "Sorry, it's Thanksgiving" was the response. The 2nd time, I bought the air pump, which turned out to be faulty, and was told that they have a policy of no exchange on electronic components, which is fine with me, but I would have to install it in the car and bring the entire car to be serviced under warranty. Eventually, I was told that the pump is OK, and $ 139 later, I replaced their faulty pump with another pump, and everything was fine. They saw it, they admitted it, but still would not exchange the faulty pump. My guess is, ripping off customers like this is the only way for them to make a living. What a SHAME! I have owned Mercedes cars for several decades, and would not recommend Sovereign to anybody.

i when to this shop only thing they know how to is to just put new stuff to make money today 12/03/2012 they charge me 130.00 dollar just for diagnose which most people do it for free but this person would not give me they key unless i pay for it plus for this guy easy thing to do is just put new stuff even though still wont work just go to this people they are crazy for that go to gmc repair shop

The genesis of my complaint begun on October 28, 2018 when the BMW SUV owned by Mr. Albert xxxx and driven by his wife smashed into my car, a 2004 Toyota Camry, as I pulling into a parking spot. Mr. xxx prevailed on me to seek the good services of his friend’s car repair shop, 2 in 1 Auto Shop, on 1800 Coney Island Ave, Brooklyn, in lieu of seeking a police report. He represented that his friend’s car repair shop will give me discounted repair rates and offered to assist in the repair costs. He also claimed to own a leasing car company and could get me good deals if need be. I had driven my car to that shop the next morning, on October 29th, after changing the wheel the night before, and barely being able to drive it. The shop contacted me that afternoon and told me that the car has extensive damage and not worth fixing. He said that driving it is risky as the front driver side wheel might come off due to the impact of the crash. He further stated that there would be no diagnostic fees or any fees to pay, as Mr. xxx was his friend. I came into the shop after work and decided to ask whether I could leave the car over- night instead. I was afraid to drive it and planned to have it towed the next day. I asked for permission to leave the car on their property. I had no idea that the shop charges fees for over- night stay. The owner consented and said there would be no problems as Albert is their friend. I asked for a written assessment at that point. The written assessed cost of repairing my car was between $2665- $2990. After receiving this assessment, I contacted Mr. xxxx requesting that he share in the damages. Mr. xxxx then refused, claiming that he suffered damage too, and that he was not at fault. Realizing that Mr. xxxx will not share in any of the damages I incurred, I proceeded to call my Insurance carrier to try to recoup my damages from his carrier. The next morning, October 30th, when I came to the shop to pick up my car, I was told by the owners there were fees to pay. Stunned, I asked, “what fees?” “you said yesterday that leaving my car will not be a problem;” to which he responded, “this was before you called the Insurance carrier, and now that you called them, collect the fees from them.” The Car Repair Shop, 2 in 1, refused to release the car to me unless I paid this exuberant cost of over- night storage. Initially they requested $550 but the owner’s father reduced the price to $337.51 and promised credit for the amount- if I do body work on the car for $1,000 at their place. Shameful mobsters