Auto repair service near Palmyra, NJ

This place is reliable, honest, neither slow nor fast, and is economical. It is best to call them during working hours, describe the issue(s), and set an appointment for drop off. They allow you to drop the keys through a mail slot and leave your car if dropping off before they open. They call you if there are issues and when the auto is ready for pick up. They offer great services, at good prices, give decent estimates, and communicate any issues during the process. The only drawback is that Tom is kind of a curmudgeon. He is a very honest and trustworthy person, but is grumpy nine times out of ten. My wife and I have been going to Stephanou's for about seven years or so. They are awesome.

1) Bought truck 3/6. Called 4x for plates. Not done at DMV until 3/28 after I called day before. Never called us to p/u. Temp exp. Finally got today 4/15. 2) Truck barely made it home. Checked + "new" spark plugs he said he did were each completely burnt out! Called next day to report prob + ask further questions to trouble shoot but he was short + rude! 3) He omitted a HUGE issue until after docs done + we were leaving parking lot! Informed that PCM was replaced. Only later did we find out that he took a new + correct PCM out + replaced w/junkyard. Also never had it calibrated! Tried 3 companies for keys to be made + no one could do it + still charged us. Had to buy correct PCM. Company told us a PCM had recently been bought. Tried again but now truck wont even start because antitheft blocks recalib! Had to have it towed to a Ford dealer. 3) We had test drove truck. Knew it had exhaust leak+ABS light on. Something popped! coming home + it stuck in low gear. Had it towed to Ford where it has been ever since to this day. They only finally were able & nearing $1,500 later to get it started last week! Now we have to fix everything else they found wrong. Turning into a $ pit. I know I’m forgetting other issues to mention. We have been so stressed! 4) Went to pick up plates today + expressed how dissatisfied we of having been screwed over with this truck. Showed the spark plugs. Reminded them that no one even called us for the plates. Told him about having omitted PCM situation until after we signed the docs. This being the entire damn problem for this month + half! He just simply said “Thanks I know now for next time. Have a good weekend”. Did not even have courtesy to apologize! Really? Grow a set! Not even once...did a simple "I'm sorry this happened" come out of his mouth or other 2 men in office! He even handed me someone else’s plates! POOR customer service. Cannot be trusted! Don’t waste your time or $ at this SHAM SHACK! They should be ashamed!

Fleet Maintenance/Repairs Truck, Bus, Heavy Equipment Full Hydraulic Shop