Auto repair service near Summit, NJ

LJ Smith - 6-16-11 My vehicle was towed by Tumino's Towing and my BMW was damaged during the tow. So we called Tumino's Towing and spoke with a manager named Charlie Hruska who advised us to bring the vehicle down to his shop and have his mechanic look at the car. Once the vehicle was brought there charlie had Frank Dragotto, the Service Department Manager bring the car in the their shop, put it on a lift to examine the damages and advised Charlie that the tie rod and other damages were made to the vehicle during the tow. Charlie then told us he would repair the vehicle and just needs to order the BMW parts and come back on Monday. So we return on Monday and speak with Frank and told him we would like bmw authorized shop to do repairs. Once we told them this Charlie refused to speak to us, refused to provide insurance info, acted unprofessional and like total jerk. We then asked to speak to John Tomino the owner and after waiting an hour we decided to get their insurance info from the town. Now im going back and forth with insurance company because they will not return the agents calls to confirm damges. terrible company, would never pay them to tow anything, not even if it was a junked car. And their customer service is lousy. Beware.

This stupid dealership deserves a NEGATIVE 100!! They lied to my husband to get him there. We thought it was pretty cool that they offered to pick my husband up. He decided to let them do so and found out that they would NOT bring him back home because he didn't like anything that they had!!! Before he even agreed to let them get him he asked many questions about the cars so that his time was not wasted or theirs. He was assured again and again that everything was okay and to come on down. Once he got there it was a different story. The financing issue was HUGE 9not to mention the unnecessary credit hit). He was told that he had to finance a certain amount and wouldn't even have minded if he has seen the vehicle that he wanted. He was told that there were MANY vehicles there that fit his description. There was not and they kept showing him American cars when he told them AHEAD of time that he wanted Japanese! When they kept trying to get him to sign his life over along with his down payment, he didn't bite because what he was being shown WAS NOT what was told to him over the phone!!! Here's the kicker: They wouldn't even bring him home. They told him that they would call him a $50 cab (DESPITE the lady telling him over the phone that he would have a ride back). He kept being told that he was approved (which he was, but only for a high amount)! They left him stranded cities away and he had to get his friend to get him. Thank you for lying and waiting our time! Not only will we NEVER EVER use you but as a blogger, I will make it my life's mission to make sure that everyone knows about your DIRTY DISGUSTING tactics!!!! I have THOUSANDS of fans (if you don't believe me check me under Bloggs Alot on Google) and they will know who you are and what kind of scam you are running!!