Auto repair service near West New York, NJ

LJ Smith - 6-16-11 My vehicle was towed by Tumino's Towing and my BMW was damaged during the tow. So we called Tumino's Towing and spoke with a manager named Charlie Hruska who advised us to bring the vehicle down to his shop and have his mechanic look at the car. Once the vehicle was brought there charlie had Frank Dragotto, the Service Department Manager bring the car in the their shop, put it on a lift to examine the damages and advised Charlie that the tie rod and other damages were made to the vehicle during the tow. Charlie then told us he would repair the vehicle and just needs to order the BMW parts and come back on Monday. So we return on Monday and speak with Frank and told him we would like bmw authorized shop to do repairs. Once we told them this Charlie refused to speak to us, refused to provide insurance info, acted unprofessional and like total jerk. We then asked to speak to John Tomino the owner and after waiting an hour we decided to get their insurance info from the town. Now im going back and forth with insurance company because they will not return the agents calls to confirm damges. terrible company, would never pay them to tow anything, not even if it was a junked car. And their customer service is lousy. Beware.

The guys at Cybert are honest and very easy to deal with. I've had shops in the past play games with me (halogen fluid replacement, etc.), but at Cybert, they brought me out into the shop, showed me what was going on, explained the fix, and then fixed it. There was nothing shady and I never once felt like they were trying to take advantage of me. They have a convenient location, reasonable hours, and surprisingly good coffee while you wait. Thanks for the help, John and Mike You guys are great.

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