Auto repair service near Mound House, NV

Easy to make appointments. Great fast service, for all kinds of problems.

I brought my car here after taking it to another shop to fix the broken heater. The other shop quoted me $1,200. I thought that was outrageous, so I brought it to American Auto Air. They fixed the problem and charged me $700 less then the other place quoted. These guys seem honest and reasonable.

This company was dishonest about the repairs we agreed upon. They overcharge for parts considerably and they did not fix the problem I brought the truck in for. They told me that they would warranty a sensor that had allready failed once then the refused to replace it instead blaming it on another issue. My previous service adviser had told me that they have had several issues with that particular brand of sensor and that they would swap it with another brand. My new service adviser refused to do that instead blaming it on a related but separate issue. Additionally on there post inspection check list the stated the they preformed several items yet none of the were actually done. This is not the first time I have had issues with this shop. I had to get my catalytic converters replaced and upon receiving the vehicle there were missing bolts. After spending well over a $1000 you would think that they could pay attention to such a detail however I had to bring the vehicle back to get a bolt replaced additionally I noticed that One of the bolts was in not very good condition and for all the money I spent I asked them to replace it and they refused to replace it. I don't really trust or get a good feeling from this shop and I don't believe in the quality of their work given what I have had to go through and the premium price you pay for their work.

Things are usually smooth and easy. Tony does care about the customer and trys hard to get parts at the best price and passes the savings on to me.

You guys really thought you would get me to pay $2794.12 to replace my A/C. I took it to another mechanic in town and they replaced it for $1052.80. I showed them your estimate and they confirmed my suspicion that your pricing is total BS. It works perfectly fine now.

I would NOT recommend Lithia for any type of service. Their advisors are generally curt with their customers. I left my Subaru for 9 weeks for recall work! When I finally got notice it was ready, there was a gash about 5" long in the passenger door. They denied any responsibility for it. The service manager recommended I just use touch up paint to fix it. It goes through the paint! I just can't even fathom ever leaving my car again. I took it to Carson City Subaru. They did a thorough check up and found issues I wasn't aware of even though I regularly serviced my car at Lithia Reno. Never again will I visit Lithia Reno Subaru. They are less than friendly and their customer service is deplorable.