Auto repair service near Baldwin, NY

As the Manager at this facility, I would like to take this opportunity to provide some information in regards to the previous post. The above customer came into our facility with two concerns. First, check a no start condition. It was a simple diagnosis, the starter had failed. We replaced the Starter, charged standard book time and the cost of a new, not rebuilt part. We even gave the customer a lifetime warranty on the part and did not charge a diagnostic fee. The second concern was to check a no heat condition. We verified there was no heat, and there was a noise coming from the dashboard area. I explained to Tony, this would require removal of the lower part of the dash board to diagnose and there would be a charge. It could be either an acuator, a blendoor, or even debris causing this condition. Tony declined. All the information was clearly marked on the receipt, in which, Tony had signed. I would be more than happy to repair the no heat condition on his old, high mileage vehicle, but he did not want it repaired due to cost. At AAMCO, we have been in business for over 50 years, and make customer satisfaction our number one goal.

A complete Automotive Machine Shop family owned and operated since 1961 Cylinder and Engine Repair Hydraulic Hose Repair Welding Rim Repair 2 Powder Coating Complete line of Colors All makes and models

Mr. JUNIOR GENAO, the sales representative, has helped me tremendously; he was convincing but not pushy. I am very lucky to have been assigned to him because he helped me tremendously in identifying my needs; that after showing me at least 4 cars I have made my decision. He is very pleasant, helpful, patient and considered me a family looking for a car. Mr. Genao is an asset to your company. Mr. PEDRO SOSA, the manager who assisted me, has been very pleasant and patient and explained in details of the warranty I am entitled to and other info. He is approachable in spite of his busy schedule and answered my questions immediately. Also, he made a follow-up call to make sure everything is all right and apologized for my long wait, which I understood due to the busy day. Overall, I am happy with the staff in the showroom who are friendly and made sure I was taken care of. Definitely, I will recommend your Branch to my friends. Rosario Faraon