Auto repair service near Ballston Spa, NY

Always received professional, courteous and respectful treatment. Work is always done well

Trustworthy, Fair prices and great customer service. These guys are great. I find peace of mind driving my small kids around knowing these guys are caring for my vehicle.

Well I have a history working with Carbone Subaru. Over the years I have brought 4 vehicles. The last two had been somewhat a nightmare. Not disclosing major mechanical issue on use vehicle they sell.

The passenger side door handle on my son's 1999 Integra broke off when he tried to open his car after a brutal snow storm. I ordered the part from Acura and searched on-line for a body shop that could make the install. Coles was very cordial on the phone and suggested a time to bring the car by for an estimate. The estimate was very reasonable and the door handle was replaced that day. The work was excellent and my son and I were very pleased. Five stars and they deserved every one!

I dropped my classic 1979 F250 Crew Cab off at Midas at about 8:15am to get the brakes looked at. After 7 hours I was told that they didn't have the correct sized socket to complete the work which I was ok with. When I went back to pick up the truck I stalled it 2 times in their parking lot. I knew something was wrong immediately as the idle was all messed up. It was vibrating like crazy and on the verge of stalling. I live a half mile from Midas and stalled the truck another 5 times so I drove it right back to them. The tech that worked on my truck met me outside and said that he would take a look at it. When I walked inside the store the manager told me, "he had to go racing it". This statement made me sick. After sitting for a few minutes the tech drove my truck to the entrance and I got in the passenger seat. He told me that he turned up the idle. As we drove down the road I knew immediately that he was driving the truck to hard. As we moved down the road he couldn't get the shifter into 3rd gear so I grabbed it and shifted it up into 3rd for him. He stated, "oh, there it is." We continued down the road and got up to 60mph in the left lane (passing cars) when the tech said that it sounded good at 60. I then told him that 60MPH on the dash means 70MPH because of the size of the tires. I was pissed because I don't even drive this truck 65 on the Thruway. It's a really old truck. I asked him to pull over so that I could drive. As we started to move I stalled it again. The bottom line is that the tech beat up on my truck during his initial test drive. Then he tried to turn up the idle to fix the problems and it didn't work. It should be noted that when I got home I called Midas to speak to the manager. The tech answered the phone and he told me that the manager was outside and that he would call me back. It's been over 2 hours now and no return call. So I called corporate and they told me that the franchise owner would call me back within 24 or 48 hours. I hope he lives close so that I can pick him up in the truck and show him first hand what his shop has done. The question I keep asking myself is why did the tech test drive my truck if he never got around to fixing the brakes?