Auto repair service near Bayville, NY

LJ Smith - 6-16-11 My vehicle was towed by Tumino's Towing and my BMW was damaged during the tow. So we called Tumino's Towing and spoke with a manager named Charlie Hruska who advised us to bring the vehicle down to his shop and have his mechanic look at the car. Once the vehicle was brought there charlie had Frank Dragotto, the Service Department Manager bring the car in the their shop, put it on a lift to examine the damages and advised Charlie that the tie rod and other damages were made to the vehicle during the tow. Charlie then told us he would repair the vehicle and just needs to order the BMW parts and come back on Monday. So we return on Monday and speak with Frank and told him we would like bmw authorized shop to do repairs. Once we told them this Charlie refused to speak to us, refused to provide insurance info, acted unprofessional and like total jerk. We then asked to speak to John Tomino the owner and after waiting an hour we decided to get their insurance info from the town. Now im going back and forth with insurance company because they will not return the agents calls to confirm damges. terrible company, would never pay them to tow anything, not even if it was a junked car. And their customer service is lousy. Beware.

As the Manager at this facility, I would like to take this opportunity to provide some information in regards to the previous post. The above customer came into our facility with two concerns. First, check a no start condition. It was a simple diagnosis, the starter had failed. We replaced the Starter, charged standard book time and the cost of a new, not rebuilt part. We even gave the customer a lifetime warranty on the part and did not charge a diagnostic fee. The second concern was to check a no heat condition. We verified there was no heat, and there was a noise coming from the dashboard area. I explained to Tony, this would require removal of the lower part of the dash board to diagnose and there would be a charge. It could be either an acuator, a blendoor, or even debris causing this condition. Tony declined. All the information was clearly marked on the receipt, in which, Tony had signed. I would be more than happy to repair the no heat condition on his old, high mileage vehicle, but he did not want it repaired due to cost. At AAMCO, we have been in business for over 50 years, and make customer satisfaction our number one goal.

Theo's car care is a rip-off!!! I took my car there because my friend said the owner was somewhat honest to him while inspecting his car, and because it's a small local shop so I expected lower charges. However, when I need to have a part replaced on my nissan, the owner asked for the same price as a Nissan dealer is asking, and, much higher than Goodyear!! He charged me $100 for inspecting, it took them FOREVER even after I told them my suspicion because it's a common Nissan problem that surprisingly hasn't been recalled on. The inspection cost $60 for my friend who has the same car and exact same issue at Goodyear. When it comes to labor, Theo's mechanic finished taking the part out and putting the new one in in about 1 hour, BUT, he charged me for 2 hrs!! When I told him my friend had it fixed for less, he said he doesn't believe me so I called Goodyear and had him talked to Goodyear, only then did he lowered the price a bit. When I got the bill at the end, it's almost the same as Goodyear's charge but I had a terrible experience. Terrible customer service and the owner is sleazy, rude, and ignorant, I would give him a -5 stars if I could.

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