Auto repair service near Dobbs Ferry, NY

General automobile repair and maintenance.

LJ Smith - 6-16-11 My vehicle was towed by Tumino's Towing and my BMW was damaged during the tow. So we called Tumino's Towing and spoke with a manager named Charlie Hruska who advised us to bring the vehicle down to his shop and have his mechanic look at the car. Once the vehicle was brought there charlie had Frank Dragotto, the Service Department Manager bring the car in the their shop, put it on a lift to examine the damages and advised Charlie that the tie rod and other damages were made to the vehicle during the tow. Charlie then told us he would repair the vehicle and just needs to order the BMW parts and come back on Monday. So we return on Monday and speak with Frank and told him we would like bmw authorized shop to do repairs. Once we told them this Charlie refused to speak to us, refused to provide insurance info, acted unprofessional and like total jerk. We then asked to speak to John Tomino the owner and after waiting an hour we decided to get their insurance info from the town. Now im going back and forth with insurance company because they will not return the agents calls to confirm damges. terrible company, would never pay them to tow anything, not even if it was a junked car. And their customer service is lousy. Beware.

I was recently refered there from my insurance company and the were great with helping me with my claim and my car looks like new again

I have nothing but a great experience with the team at Greenwich shell. Top notch service!!! A great team being led by Guido!! Peter Healy

AFTER SPEAKING WITH THEIR HEAD MECHANIC, WE HAD OUR ROLLS ROYCE DELIVERED TO CARRIAGE HOUSE ON APRIL 4, 2013. HE INFORMED US HE WAS AN “EXPERT” AND THAT OUR MECHANICAL ISSUE (THE ALTERNATOR WAS NOT CHARGING) WOULD NOT BE A PROBLEM. HE WANTED $1,000 UP FRONT FOR A “DIAGNOSIS”. WE GAVE HIM THE MONEY. IN MID-MAY HE SAID HE NEEDED MORE TIME AND MONEY. WHEN WE WERE HESITANT, HE TOLD US THAT THE DIAGNOSIS HAD NOW BECOME A MATTER OF “PRIDE” TO HIM AND THAT HE WOULD NOT CHARGE US ANYMORE MONEY. HE WENT SO FAR AS TO TELL US THAT HE HAD A GROUP OF HIS MECHANICS WORKING ON THEIR “OWN TIME” TO ASSIST HIM IN FINDING OUT WHAT THE PROBLEM WAS. HE HELD THE CAR UNTIL JULY 9, 2013 AND WHEN WE ARRIVED TO PICK UP THE CAR (ANOTHER FLAT BED RIDE!), WE HAD TO SIGN A RELEASE. TO THIS DAY HE STILL HAS NOT GIVEN US A DIAGNOSIS AS TO WHAT WAS WRONG WITH THE CAR. HOWEVER, WE SHOULD NOTE THAT WHEN WE WENT TO PICK UP THE CAR, IT HAD BEEN FRESHLY WASHED. WE SENT THE CAR TO PATRICK’S IN SIMSBURY, CT. AFTER TWO DAYS IN HIS SHOP, OUR CAR WAS REPAIRED AND IN FANTASTIC WORKING ORDER. IN THE FUTURE, IF WE WANT THE WORLD’S MOST EXPENSIVE CAR WASH, WE WILL SEND OUR CAR TO CARRIAGE HOUSE.