I have found these guys to be the most honest mechanics I've met. The... read more I have found these guys to be the most honest mechanics I've met. They work on our cars whenever needed. There's a sign in the office that says they strive to do one random act of kindness a day and I believe they live by that. They tell you when something is not worth fixing and when it is and what you can get by with and what you can't. I don't ever leave there feeling soaked even if its an expensive repair. The owner will even give you a ride home personally if you need to leave your car and have to take a cab. We have an 05, an 07, and a 2010 with a wide range in mileage. Wouldn't take our cars anywhere else!
These guys just replace things one by one, charging you as they go, un... read more These guys just replace things one by one, charging you as they go, until they get it right--or not! $784.87 (replace struts) didn't fix the problem I specifically brought it in for, "a vibration at 60mph," so I brought it back a month later after being promised on the phone, "We'll make it right for you." This time I was charged another $103.98 (replace tie rod) only to drive away with a car that still vibrated (I even took the Asst. Mgr. for a ride so we could share the experience together.) So they refund me the $103.98, they say I need a new steering rack, and they'll do it at the discounted price of another $500. It didn't make sense to me that a steering rack could cause vibration, and when the manager sensed that I wasn't going to play this game anymore he became mean and told me to go somewhere else. So I went somewhere else--Google--where I learned that vibration can be caused by bad brake rotors. I spent $71.26 at a parts store for two new rotors and after a couple hours under the car I was driving around at 60mph with no vibration! It cost me $784.87--and if I hadn't smartened up in time over $1284.87 (because the new steering rack wouldn't have fixed it either)--to learn "Ithaca Midas is a money pit!"
I live in Boston but my son is at Cornell with his 2000 Saab. I have b... read more I live in Boston but my son is at Cornell with his 2000 Saab. I have been extremely pleased with Pellegrinos. They have ensured that my son is safe and his car reliable. Rose and Nick are efficient, convenient & reasonably priced. I will miss them when my son graduates next week!