Auto repair service near Kew Gardens, NY

LJ Smith - 6-16-11 My vehicle was towed by Tumino's Towing and my BMW was damaged during the tow. So we called Tumino's Towing and spoke with a manager named Charlie Hruska who advised us to bring the vehicle down to his shop and have his mechanic look at the car. Once the vehicle was brought there charlie had Frank Dragotto, the Service Department Manager bring the car in the their shop, put it on a lift to examine the damages and advised Charlie that the tie rod and other damages were made to the vehicle during the tow. Charlie then told us he would repair the vehicle and just needs to order the BMW parts and come back on Monday. So we return on Monday and speak with Frank and told him we would like bmw authorized shop to do repairs. Once we told them this Charlie refused to speak to us, refused to provide insurance info, acted unprofessional and like total jerk. We then asked to speak to John Tomino the owner and after waiting an hour we decided to get their insurance info from the town. Now im going back and forth with insurance company because they will not return the agents calls to confirm damges. terrible company, would never pay them to tow anything, not even if it was a junked car. And their customer service is lousy. Beware.

Pete is a good honest shop owner.He operates his business with the highest level of integrity.

Had a fantastic experience over at Brookside. It's never convenient to go without your car, and body damage repairs are always a mystery... But Paul and Richie over at Brookside really take care of you. I mean, I was blown away by their responsiveness, patience in explaining everything, and resourcefulness in arranging rental cars and dealing with insurance companies. My truck was back exactly when they said it would be. And it hasn't looked this good since the day I brought it from the dealer.

Horrible place, don't buy a car from there bc when there is something wrong that you notice as your purchasing your vehicle that they promise to fix you will have to bring it back 4 or 5 times before they can properly diagnose and get the moron crack head looking mechanic that has a shop in the building next door to try to fix the issue then when you get it back and exact problem is still wrong with it they then accuse you of not properly explaining what the problem was meanwhile when they are trying to get you to buy the vehicle everyone was aware of the problem and jump up and down kissing your butt trying to get the sale. There are plenty of car dealerships on sunrise hwy so when you see the crappy looking little shack use your better judgment and keep driving bc I have never had a worse experience buying a car!!!!!!!! BAD BAD BAD