Auto repair service near Lockport, NY

Had a bad experience at another marine service center in the area (by Bethlehem steel) so decided to try Olson by the small boat harbor. Great service. Lisa who works at the desk took lots of time to explain what my issue could be. She called when they found out and told me what the repair would cost and asked if I wanted to move forward. When it was fixed, I picked it up and she showed me the bad part (gimbal bearing). Her knowledge of the mechanical aspect of what was going on seemed very impressive. Also, she took the time to explain as well as make other suggestions to questions or fixes I could do my self. A family business that takes pride in their work and values their customers. Very trustworthy and will go the extra mile.

I want to respond to the bad reviews listed above. First, go to Google and look up the 27 reviews which highly rate Syed,the shop owner, as the friendliest, most honest and best mechanic they have known. Second, go to Car-gurus and look at the near perfect 5 star reviews on this dealership. Ricky is close to perpetrating slander (libel) for writing a personal attack on someone by stretching the actual circumstance of his disappointment. He left a refundable $500 deposit subject to his finance approval. After securing his own financing, he told the dealer to proceed with the NYS Inspection repairs which required another $1000 investment by the dealer into the vehicle. This included fixing the check engine light which by NYS Law is required for all dealer inventory sold. After the repairs were completed, Ricky backed out of the deal because he lost his financing. The signed purchase order in NYS states the dealer is allowed to hold a deposit to recover $damages incurred by customer failure to complete purchase. Ricky agreed that it was fair for the dealer to keep his deposit until the vehicle was sold to another customer so that the invested repair $ could be recovered. Unfortunately due to the Pandemic of Covid 19 and business shutdown, it took many months to resell the vehicle. He has since received his $500 deposit back minus about $50 for paperwork and advertising cost damages which couldn't be recovered. $500 is a lot of money to both parties, especially when your dealership is closed for business during a pandemic.

Look elsewhere, this place has a lack of respect for your auto. They did paint repair to my car and it was nothing but a headache. OVERSPRAY!!! everywhere, interior carpet, door panel and exterior panels not being repaired!!! Didn't plug my headlight back in, door panel installed improper, missing body push pins, and worse of all BAD BLENDING OF PAINT!!. They offered to repair any issues but I told them first impression are everything and you failed miserably.. I took car to another shop to get thing fixed right. Oh yeah forgot to mention the paint started peeling on the edges after 2months, had a another guy look at it, they said no one sanded the surface down and that's why the paint is coming off. If you like your car or truck avoid this place at all costs!!

They quoted my husband $13-1400 for a clutch job and upon research of over seven different places, every last one of those mechanics told us we were being ripped off!!!! Obviously we took it somewhere else where we are getting the same work for literally HALF the price!! While this is an expensive job, no one should be allowed to financially rape you. I have written complaints about this to BBB and even state legislatures to think about putting restriction laws on garages and what they charge. This is often a huge scam and even worse for women!!!!!