Auto repair service near Malverne, NY

LJ Smith - 6-16-11 My vehicle was towed by Tumino's Towing and my BMW was damaged during the tow. So we called Tumino's Towing and spoke with a manager named Charlie Hruska who advised us to bring the vehicle down to his shop and have his mechanic look at the car. Once the vehicle was brought there charlie had Frank Dragotto, the Service Department Manager bring the car in the their shop, put it on a lift to examine the damages and advised Charlie that the tie rod and other damages were made to the vehicle during the tow. Charlie then told us he would repair the vehicle and just needs to order the BMW parts and come back on Monday. So we return on Monday and speak with Frank and told him we would like bmw authorized shop to do repairs. Once we told them this Charlie refused to speak to us, refused to provide insurance info, acted unprofessional and like total jerk. We then asked to speak to John Tomino the owner and after waiting an hour we decided to get their insurance info from the town. Now im going back and forth with insurance company because they will not return the agents calls to confirm damges. terrible company, would never pay them to tow anything, not even if it was a junked car. And their customer service is lousy. Beware.

I just want to say thank you, It's been a long time since i have felt good after having my car repaired, my farther was a diehard sears customer until they screwed up his car, we then started going to pepboy's, not much better, my neighbor said go to mavis, wow what a mistake, i was buying tires the next thing i knew they wanted to sell me brakes front and rear, i told them they were just replaced 8 months ago, then they said my struts were no good and that i needed a bunch of services, i was lucky to get out alive. A co worker sent me to roadside tire, they did the right thing on my car so i went back a couple months later with my wife's car and they took care of me again, its like i am a family member it's really great. that's why i am writing this review i hope it helps some one.