Auto repair service near Ossining, NY

Horrible customer service. Very bully like attitudes to pressure for repairs and stating non warranty work. Failed to diagnosed problems. Also they damage property while lying about it. They also have a F rating from the better business with many complaints of failed service as well as unethical practices. Check them out and be very careful before using them.

We have a 2011 Nissan that was acting funny. It wasnt shifting smoothly. We took it to a couple of local places but they told us that a dealer would be best because they had equipment to diagnose later model cars that were only available to dealers. I was really hesitant. We were new to the area and always stayed away from dealers because they usually charge more. We looked on line and found a local dealer, Baron Nissan, that had good reviews. None of those reviews were for service but what we could find said really good things about their sales department so we had the car towed there and crossed our fingers. We met Frank the service manager who was very nice. He asked what the car was doing and we told him/. We left it there overnight and he said he would call us the next day. He called about 11am on Friday and said the car was done. A little surpised that it was done so quickly I asked if they had found the problem. He said it was just a control module that had to be reset, no big deal. The way the other mechanics had made it sound we were braced for a huge repair bill. When we went to pick it up they told us that they had checked and our car was still under the Nissan powertrain warranty ( which we had no idea about) and the bill was nothing, no money at all. They told us they checked the car and we needed front brakes and an oil change ( which I knew). They gave me a fair price and we had them do the work. Frank didnt try to sell me anything I didnt need or want and they did the brakes and oil change while we waited. Has a chance to talk to Frank while we waited, he was just a nice guy who welcomed us to the neighborhood. We have bought a lot of cars in our life, definately not my first rodeo and I never,ever went back to a dealer for service as a rule they are too busy, pushy and over priced. I gotta say Frank at Baron Nissan is the exception. We are so glad we found them

YI was extremely pleased with my service. My technicians name was Mathew, he was very polite as well as professional. He knew exactly what he was talking a out, was very knowledgeable about vehicles in general. I had my axle fluid changed both air filters the oil done a power steering fluid flush and the next time I came back I was lucky enough to actually have him serve me again along along with Chris a manager I am guessing cause he had a special red shirt on. Then this last time I came in had my fuel injection service done and brought back some pep in my vehicles engine as well as gas mileage also had my battery replaced. Although I spend a decent amount of money Mathew made me feel not as if I was being pressured or done wrong. He also made a great point how it was preventive maintenance and would of cost triple maybe more having this all done by a shop or dealer. I come from from a family of 9 children I will definitely be sending them there as well as tell all my friend. Thank you Matt & thank you valvoline ! GREAT SERVICE!