Auto repair service near Diamond, OH

I purchased my truck from Loudon Motors of Minerva in September of 2015. Was treated very good as a client. I brought my truck in for its first service, with 4200 miles on it, on December 23. I recvd a call in the afternoon stating my truck was wrecked! I couldn't believe it. I even asked them if they had the correct vehicle owner. As it turns out, of one the service reps took it out for a test drive to see if he could identify a noise, and lost control, sheering a telephone pole completely along w a mail box, sent the truck airborne, then took 120' to come to a stop. All at 40mph!?!?? When I initially met w the GM, I was confident that Loudon would do the "right thing" and make it right. I called the GM the Saturday afterwards, and conveyed to him I did not want the truck back due to the lie and the abuse the service rep put my truck through. He said he would work w me once the insurance est came back. I put $10k down & made 3 pyts. In order for me to get into an exact match, I would have to invest $7k more. They want it repaired, and then would offer me $1k for my inconveniences, & 6-8 weeks w out my work truck. I call BS. Its in the shop for 1 week now after 3 weeks of them dragging their feet &/or not responding to my communication(s), and will be in for another 2-3 weeks. There are over $15k in body damages, close to $2k in front axle and steering where the front axle has shifted 2" towards the driver side, and we haven't got to the mechanicals yet.

I have bought three cars at Carena Motors and am a satisfied customer. The staff are very customer oriented and want to make sure you are satisfied. The prices are good and if you can't find the exact car you want they will find it for you. I plan to go back in the Spring. I am still driving my first car I bought there a 1999 Miata. I also have two Hondas from Carena

Member of 5 Star Rating in Angie's List!

these two guys are very shady beware!

Brian is a great guy who won't try to scare you into repairs you don't need, and will give you the best price in town. His service is great, he stays in touch with you every step of the way and will answer any questions or concerns you might have. He also worked with me so I could pay for the repairs - both cv joints and a ball joint. I highly recommend Brian's Automotive. I plan to go back many times over the next few months to get my 13 year old car in tip top order again! He absolutely has a new loyal customer in me!

Herb’s Transmission Service is located in Canton Ohio and serves the entire greater Stark County community.

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