Auto repair service near Ellet, OH

I purchased my truck from Loudon Motors of Minerva in September of 2015. Was treated very good as a client. I brought my truck in for its first service, with 4200 miles on it, on December 23. I recvd a call in the afternoon stating my truck was wrecked! I couldn't believe it. I even asked them if they had the correct vehicle owner. As it turns out, of one the service reps took it out for a test drive to see if he could identify a noise, and lost control, sheering a telephone pole completely along w a mail box, sent the truck airborne, then took 120' to come to a stop. All at 40mph!?!?? When I initially met w the GM, I was confident that Loudon would do the "right thing" and make it right. I called the GM the Saturday afterwards, and conveyed to him I did not want the truck back due to the lie and the abuse the service rep put my truck through. He said he would work w me once the insurance est came back. I put $10k down & made 3 pyts. In order for me to get into an exact match, I would have to invest $7k more. They want it repaired, and then would offer me $1k for my inconveniences, & 6-8 weeks w out my work truck. I call BS. Its in the shop for 1 week now after 3 weeks of them dragging their feet &/or not responding to my communication(s), and will be in for another 2-3 weeks. There are over $15k in body damages, close to $2k in front axle and steering where the front axle has shifted 2" towards the driver side, and we haven't got to the mechanicals yet.

Since 1988, Parma Car Care Specialists has served motorists in the Parma, OH 44134 area.

I saw negative reviews of this place and thought they may just be isolated incidents. I should have gone with my gut feeling, that was mistake #1. I dropped my BMW 650 off on Wednesday evening for an appointment on Thursday morning. That was mistake #2. I stopped by later on Thursday to see what was going on with the diagnosis but my car was no where to be seen. After asking where it was and waiting about 10 minutes I was told it was parked out front, it wasn't, I looked. A few minutes later one of the "technicians" was pulling in with it. Ok, fine road test I get it. They say they can't find any coolant leaks and that it's not leaking, trust me, it's leaking. Ok fine, I pick the car up and notice they put 131 miles on it. I called Carey the owner and he didn't even deny it. He told me they drove it to Mentor for an "extensive road test" to see if it would leak. Are you kidding me? They were even dumb enough to leave a receipt in the car from Painesville which is a LONG way from Parma Heights. The funniest thing about this whole cluster is that the owner thinks or at least acts like this is completely normal. I said, "it's funny how a BMW dealer doesn't do this". He replied that he knew BMW techs that will road test a car to Columbus. Seriously? He's delusional. Well at any rate, they used my car to joyride and most likely never even looked at it. They said it's probably leaking from a loose expansion tank cap, if that were true it would be leaking from the top, not the bottom as it's and coolant would be down the tank and it's not. Funny how BMW found the problem in 30 minutes. Do yourself a favor and pay a few extra bucks and go to a reputable shop unless you want your car used like Ferris Buehlers Day Off. You've been sufficiently warned.

Very professional and honest! Price paid was lower than price quoted.....they were able to save me money. Who does that???

these two guys are very shady beware!

These guys are very good. I moved into the neighborhood in 2016. My brakes went bad quick and I did not want to risk driving far. As a broke college student at the time, I was hesitant to get my car repaired at a gas station, but.... they were wonderful! Priced very competitively and quick! I went back when my ball joints went out, again, very competitively priced! My son inherited this car I speak of in 2018 and insists on using them from oil changes to repairs. Thanks guys for not breaking my bank over the last few years! Keep up the great work!

As I'm sure most people have taken their vehicles to a shop to have a repair performed only to find it wasn't fixed properly, or was charged too much etc. And then the next time you have a problem you take it to another repair shop and so on. It was wonderful to have Mike and Suburban Car & Truck referred to me. We have been using Suburban for 7 years now, sending our 5 family cars and our 4 business "fleet" vehicles. How great is it to be able to comfortably be able to send my wife, son and daughters directly to Suburban and know that they will be treated respectfully, honestly and fairly. Or to have my business vehicles repaired quickly and fairly to get them back on the road where they need to be. If you value your family and company being treated better, we recommend you take your vehicles to Suburban Car & Truck. They are definitely different than the rest.

I had my car in several times over the years for different maintenance services. Each time I was impressed with the fast and professional work that was done. Todd who is the owner would personally look over all work done and explain to me what was done and what may be needed in the future. There were never any pressure sales and their prices are very reasonable and fair. I would highly recommend Transmission Pros for all your car needs and will continue to do business with them in the future.

I was having a problem in front tire I took my car in to all around I used a rental for the time they fixed my car my wheel bearing was the problem they fixed that and aligned the car I then recieved my car and noticed that my car was veering to the right I called the next day(friday) and I was told that they use lasers to align and the tires needed to be switched and I needed to make an appointment mon or Tues I called back on Monday and they could not get me in then tried to schedule an appointment for sat and was told he was booked for 3 Saturdays so I asked if I drop car off on Thursday use rental till Friday so they can fix their mistake I got no we will have to charge you for rental I just want them to fix the mistake he told me it will take 15mins but I needed to make an appointment to fix their error BAD CUSTOMER SERVICE

Horrible! STAY AWAY! The Attorney General has 5 cases out on this succubus of discord. Do not go to him, do not leave your car here, and do not give him an inch. This thieving liar does not return calls, does not provide service, and does not operate a good business.