Auto repair service near Shaker Heights, OH

by Kevin 12/15/2011 Bad Attitude, Poor Service, and they almost killed me. 1. Bought 4 new tires. Not only did they put the wrong tires on, they tightened the lug nuts bolts too tight and 3 for the 5 snapped off the front right before I discovered the problem after just getting off the highway at speeds of 65 mph. They did repair the lug nuts bolts, but claims it was not their fault, that "someone else tightened them". No one had touched the tires after their work. 2. Bought another set of tires and had a front end alignment. Upon returning and complaining about the front end pulling to the left this taking one of their "tech" with me on a road test to show them what it was doing, they claimed it was "to the specks of the Chevy. One the next visit a week later. the "tech" claimed it was do to the crown in the road and not their work. It would pull to the left even when the road slanted higher to the left, not to mention he passed huge amount of gas in my truck , as a F--- You, before handing me my keys back to drive away. It still pulled to the left. I had to take it to the dealer to get it alined. When speaking to the owner, he claims their work is fine and that we should not do any more business. I said "Happy NOT to do business with a shop that I have had nothing but problems with".

I called around to get a better price than the dealer gave me, talked to George and he was very courteous and tried to help me. I then took the car in to be checked . Again he helped me make the decision to use them.. The price was right and the workmanship was good. I will use them again and tell my friends about them. Theresa B

Don't believe this sites limited information. Columbia Cook Sunoco IS open saturdays and sundays. Also, they service all brands and have state of the art diagnostic and repair equipment. Best part you can get your gas, propane and free air for your tires!

When I had my truck I took it in for a brake job, I come to find out they put on warped rotors and been having brake problems ever since as the whole truck shook, I mentioned it to them and they wanted more money to fix the same problem they were originally supposed to due to said vibrations it caused uneven wear on a tire and I ended up getting a flat and brake pads got uneven wear. A few months later my power steering goes out and they replaced the gaskets on the box, a few hours later i lost power steering again so I take it to a different garage and they asked if the previous garage took out the box and I said no and they said well they should have. And finally after that due to the vibrations it caused a tie rod to be knocked loose and brake. They refuse to reimburse any extra money spent because of them or re do any previous repairs.

Sara is wacky. These guys are awesome!

I needed to replace my old van. Went and checked out a few others but didn't really feel comfortable. My buddy bought from R&R this year and had a great experience, so we hopped on their site. They had a nice Toyota Sienna, even the color I like. We came up ( over an hour drive ), drove it, liked it and bought it. No Hassles , no high pressure sales tactics. These Guys are the Best! Even had a CarFax and service records. I couldn’t ask for more!

THANKS NICK....to you and your friendly crew for getting to an urgent repair in a timely manner. You and your crew are very friendly, fast , efficent and at a fair price. Before Nick I had problems with other garages and once I found Gearhead I adopted them as my only go to garage. THANKS AGAIN! Doug B