Auto repair service near Saint Helens, OR

DO NOT let the mechanics who work at this place touch your car. I never write reviews but I feel like everyone needs to know this place employs literal scumbags. I had the starter replaced on my car a few weeks ago by their mechanic Matt. He came to where I worked, swapped it out, and I was satisfied. Well, next morning I go to drive to work and my car overheats while driving down I5. Turns out the hose that runs from the radiator to the engine snapped off the radiator which was directly above where you would need to work when swapping out the starter. Coincidence? Yeah I don't think so one bit, it was literally the MORNING AFTER they replaced the starter. I get it towed back and I call McFarlands. They say they wont have a mechanic available until Monday (starter was replaced Thursday afternoon, car overheated Friday morning). I say that's fine, I understand things happen. I also ask over the phone if they are going to reimburse me for my tow bill. The woman tells me only if the car overheating was a direct cause of something their mechanic did. That's fair obviously, however it was no coincidence that this issue happened less than 12 hours after their mechanic was working on my car, but okay. So they schedule the same mechanic, Matt, to come out to my house Monday and figure out what happened. Monday rolls around, he shows up and checks out my car. Like I said the hose had snapped off the radiator and therefore caused the engine to overheat. He tells me that and I think okay, well obviously this isn't some freak coincidence, you snapped off the hose while swapping my starter, accident or not. Since there's obviously no way I can prove it was his fault (not like I was recording him on camera the whole time he was fixing my car on Thursday) he tells me he can't fix it for free and I still have to pay the $125 fee for them to come out to my house. So basically if I wanted it to be fixed, I would have to buy a whole new radiator, reschedule him to come out and then have him fix it. So we're talking around $250+ NOT including the tow bill AND not including all the days of work I have to miss because of something this dude did lmao. This is where it gets even better! Matt tells me that he "feels bad for me" and that if I buy the radiator (still a $100 part that I should not have had to buy in the first place) that he will come sometime after work/on the weekend and put it in for me for free since it's really not a hard swap to do on my car. I think well this is the best I'm going to get out of the situation, and I say okay and get his number. I order the radiator and it comes a few days later and I call him. He picks up the phone and we agree that he can come over on Saturday and swap it out for me. Saturday rolls around and take a wild guess what happens? He doesn't show up. I call him, and since now he obviously knows my number from when I previously called him, he doesn't answer. I call him the next day. No answer. I call him a few days after that. No answer. Yup, this dude is a garbage human being and I am shocked anyone would ever employ this guy. So like I said, avoid this place at all costs. There's several mobile mechanics in this area. PLEASE spend your money elsewhere.

Where has customer service gone. Went to the Chevron on Murray in Portland Oregon. I had three 5 gallon gas tanks to fill. I could tell the attendent didn't want to help me. I got a twenty dollar bill out to tip him for his help. When he got done he handed me my reciept and started walk away. ( I was the only customer at the pumps). When he didn't help me load them in the back of my rig. I mentioned to him "There goes your Tip".

NOT A BBB CREDITED BUSINESS!!! NO STARS. THE GM IS THE WORST MANAGER I HAVE EVER EXPERIENCED... DO NOT SHOP HERE!!! We walked in with a 2004 car trade in and $2000 cash to find a used truck. We were not even ALLOWED to LOOK at the trucks until we filled out all of the credit paperwork, even though we we did not need financing. After, the GM "approved" us even though we were looking for a direct trade, we went to go look at the trucks and I mentioned that we were from out of town and I had to drive to Bend to get my title for my car. THEY REFUSED US TO EVEN LOOK AT A CAR WE WANTED TO BUY THE SAME WEEK BECAUSE THEY COULDN'T FINALIZE THE DEAL THAT DAY. The General Manager's EXACT words according to our salesman was, he didn't want to WASTE THEIR TIME unless they were doing a deal that day. I think you owe us, the CUSTOMER for the time that we wasted during our awful degrading experience with you and your sleezy car lot. They are not an accredited business and sell DANGEROUS vehicles according to BBB and MULTIPLE other website reviews. BEWARE THEY ARE NOT TRUSTWORTHY.

NOTHING was done correctly. The distributor they took 4 days to put in ended up failing. The “high performance” control module that I bought for the distributor, they promised me was in the car was NOT in the new distributor. It was kept. The distributor WASNT tightened down and you could move it by hand. The valve covers were replaced which I didn’t NOT agree to. They leaked onto the exhaust manifold AFTER I got the car back. That was one of the jobs they recommended they should fix. They just charged me for new valve covers apparently because I ended up with a lot oil on my exhaust that had to be cleaned off again. And I paid another mechanic to do all of this work after I was over charged for the labor. 1200 I paid for basically nothing to be done right and a part to not be returned to me that I was lied to about being in my engine. I won’t be bringing my car back to Arthur’s. And I didn’t not like the response of the guy at the front desk when I told him about this.

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