Auto repair service near Devon, PA

1) Bought truck 3/6. Called 4x for plates. Not done at DMV until 3/28 after I called day before. Never called us to p/u. Temp exp. Finally got today 4/15. 2) Truck barely made it home. Checked + "new" spark plugs he said he did were each completely burnt out! Called next day to report prob + ask further questions to trouble shoot but he was short + rude! 3) He omitted a HUGE issue until after docs done + we were leaving parking lot! Informed that PCM was replaced. Only later did we find out that he took a new + correct PCM out + replaced w/junkyard. Also never had it calibrated! Tried 3 companies for keys to be made + no one could do it + still charged us. Had to buy correct PCM. Company told us a PCM had recently been bought. Tried again but now truck wont even start because antitheft blocks recalib! Had to have it towed to a Ford dealer. 3) We had test drove truck. Knew it had exhaust leak+ABS light on. Something popped! coming home + it stuck in low gear. Had it towed to Ford where it has been ever since to this day. They only finally were able & nearing $1,500 later to get it started last week! Now we have to fix everything else they found wrong. Turning into a $ pit. I know I’m forgetting other issues to mention. We have been so stressed! 4) Went to pick up plates today + expressed how dissatisfied we of having been screwed over with this truck. Showed the spark plugs. Reminded them that no one even called us for the plates. Told him about having omitted PCM situation until after we signed the docs. This being the entire damn problem for this month + half! He just simply said “Thanks I know now for next time. Have a good weekend”. Did not even have courtesy to apologize! Really? Grow a set! Not even once...did a simple "I'm sorry this happened" come out of his mouth or other 2 men in office! He even handed me someone else’s plates! POOR customer service. Cannot be trusted! Don’t waste your time or $ at this SHAM SHACK! They should be ashamed!

I purchased a minivan from them last April. They told me the van was running great with no issues at all. The van then within days of buying it had horrible issues. I got my mechanic to look at it and it found out that it had a severely bad transmission among other issues. I called the week right after I got it and they told me they'd get back to me and have a look at it and wouldn't sell me a bad car. They never got back to me and they ignored my phone calls ever since and hang up when I try to call from other numbers. I had to junk the van because it broke down and tranny went bad when I hadn't even had it one month. Just horrible situation to be put in due to dishonesty.

Very millennial attitudes. Bad service. Got angry and abusive when I returned a negative survey. Did not reply when I requested names of their superiors. Owner ignored entire discussion. There were no positive Service reviews I could locate. Servicing a Land Rover in Willow Grove PA to Cherry Hill NJ is a fine example of bad to worse. My perfectly working LR was brought to LR in Willow Grove to fix a front seal leak. They fixed it and the leak got worse. They said they didn't do it. Brought vehicle to LR Cherry Hill, they said somebody broke it wherever it was fixed - without saying LR Willow Grove. LR Cherry Hill returned my car with a dashboard hanging off and wires hanging out and said I did it. Then they fixed it and broke my radio - they of course said I did it. I complained in THEIR survey, and ERIC TOLD me - like he's the one paying me - to come down and he'd fix it, then I was not to return to LR again - because I complained on a LR survey. Charming.. Awful technicians who can't seem to put your car back together again, terrible, remorseless service manager lacking any kind of accountability, and the prices? Ouch

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