Auto repair service near Downingtown, PA

All Cottman Transmission and Total Auto Care centers abide by Cottman's complete service philosophy, which calls for your vehicle to be repaired properly the first time, so that you don't have to lose either time or money. Cottman's Service Philosophy is the reason why millions of customers have trusted us to repair their vehicle's transmissions over the past five decades. You see, at Cottman, we know you have more important things to worry about than your car. Cottman will never compromise its standards just to make a vehicle "superficially drivable." We will never perform a low quality service that would result in increased costs, inconvenience, and possible hazardous driving conditions for our customers.

I am a little late with this review, but I have to get this out so no one else gets screwed over like I did. Back in July I bought a Grand Marquis from them and about 1 week later I notice that there was something wrong with the brakes. I took the car into the dealership and had the service dept take a look at my car. They replaced one brake line and said everything was good. Fast forward about 2 weeks later and my brakes give out on me while I am driving so I take it into another shop and they said the other brake lines were rusted out so bad they at car should have never been sold like that in the first place. What gets me though is how can they replace one brake line and not even tell me the other 3 were rusted out. This has showed me they don't care about the customers and only care about the all mighty dollar. Hershey motors risked me getting in an accident by not telling me about my brake lines. Which I don't understand because had they told me the other 3 needed to be replaced too. I would have had them all replaced. After all that's common sense, but Hershey motors don't have that. They just want the quick sell.

I purchased a minivan from them last April. They told me the van was running great with no issues at all. The van then within days of buying it had horrible issues. I got my mechanic to look at it and it found out that it had a severely bad transmission among other issues. I called the week right after I got it and they told me they'd get back to me and have a look at it and wouldn't sell me a bad car. They never got back to me and they ignored my phone calls ever since and hang up when I try to call from other numbers. I had to junk the van because it broke down and tranny went bad when I hadn't even had it one month. Just horrible situation to be put in due to dishonesty.

Great people who do good work. They also have a loaner vehicle if you are brave enough to drive it (an elderly VW Jetta.)