Auto repair service near Upper Saint Clair, PA

Purchased a 2002 Mercury Mountaineer in the Summer of 2011.The vehicle had numerous issues that the seller failed to notify me about. There were many poor and unsatisfactory repairs done on this vehicle. Some of the more prominent were: -There was no emergency brake. Just a pedal attached to nothing. -The coil springs on all four sides were damaged and needed to be replaced entirely. -The windows were poorly repaired. -Copious amounts of glue was used instead of rivets or other more acceptable forms of repair. I would not recommend buying from this group at all. They are morally hazardous and have very low standards of repair. Please stay away!

I got my front breaks changed here. When I got my car back the steering wheel started shaking. It got to the point where I found the vehicle unsafe to drive. I did some research online and found that can be caused by loose lug nuts. Sure enough, I checked the lug nuts on the driver's side tire. Three out of the five I took off with my hand. They were never torqued. The tire could've come off on the freeway and then I might not be here to leave this review. I called meineke up and told them what I found. The man on the phone was totally unhelpful. First, he tried to assure me that they took my car for a test drive. Then he kept asking me what I wanted him to do about it. He didn't offer any sort of refund, or offer to speak to the mechanic about the oversight. He did offer to tighten my lug nuts if I drove my vehicle down to them (not safe). The conversation ended with him saying "What do you want me to do about it?" and I told him that I was going to leave a negative review online because people should know about this. It was then that he hung up on me. My voice wasn't raised. I was direct but still respectful. I've never been hung up on by a professional. I contacted corporate. They got in touch with the owner who offered to torque my lug nuts and teach me how to use some lug nut torque tool. I torqued the lug nuts correctly, it was their mechanic that forgot to torque them.

I wish I could give this dealer No Stars on this survey I am a shopper and got the worst deal at Kenny Ross Ford from there "sales manager" of the five dealerships I went to. I believe the "sales manager made a example to his sales staff how to handle a informed shopper to make you feel you no nothing about what your car is worth. Shopping at Kenny Ross Ford was a total waste of 2 hours of my time. I bought a new ford at another dealer in Westmoreland County for $2000.00 less at another dealer. They are still living in the past when car dealers screwed there customers on price. Go to another dealer in the area that are honest. I cannot believe how badly I was treated. You will save money and not be lied to. Hope this review saves you the waste of your time.

Terrible all around - horrible customer service and have a knack for finding phantom problems. Would give a 0 star rating if available

2-9-12: Hi, I am one of your steady customers: I was very aggravated this morning at 5:30am when I walked in a New kensington A Plus store to get a coffee on the way to work. To find a casual just hanging out in the store (it was totally obvious he wasn't there to buy anything).He was there to entertain the young man that was working the register, who happened to be scratching his own game ticket when I walked in,And while he's busy scratching his ticket, his friend is dancing and mumbling to himself;Meanwhile all the coffee pots are empty except one and there is a line of customers waiting patiently for the young cashier to notice that they're are there. This happens alot in my New kensington at midnight,especially at A Plus and Fueland stores, its something I'm getting sick and if it keeps up, I guess I won't be stopping to get coffee in my own neighborhood at 5:30 in the morning. Sincerely; Deroy Crews. deaconshorty15068@yahoo.com