Auto repair service near West Chester, PA

I get four cars serviced at J&L for everything and I have never had a reason to question their ethics, honesty, or workmanship. I have found that there pricing has always been fair and they will look for ways to save you money on parts and they never double dip on labor. That is charging you for the same task twice. For instance if you get your timing belt changed you should also replace your water pump. Most placing will look in the book and charge you labor on each task when in reality labor for removing the belt is loaded into both repairs. J&L will not take advantage of that situation. I am not sure what happened with the review above with the oil change but there is no way in my mind that it could have happened the way she says. Sounds more to me about someone looking for a free repair.

1) Bought truck 3/6. Called 4x for plates. Not done at DMV until 3/28 after I called day before. Never called us to p/u. Temp exp. Finally got today 4/15. 2) Truck barely made it home. Checked + "new" spark plugs he said he did were each completely burnt out! Called next day to report prob + ask further questions to trouble shoot but he was short + rude! 3) He omitted a HUGE issue until after docs done + we were leaving parking lot! Informed that PCM was replaced. Only later did we find out that he took a new + correct PCM out + replaced w/junkyard. Also never had it calibrated! Tried 3 companies for keys to be made + no one could do it + still charged us. Had to buy correct PCM. Company told us a PCM had recently been bought. Tried again but now truck wont even start because antitheft blocks recalib! Had to have it towed to a Ford dealer. 3) We had test drove truck. Knew it had exhaust leak+ABS light on. Something popped! coming home + it stuck in low gear. Had it towed to Ford where it has been ever since to this day. They only finally were able & nearing $1,500 later to get it started last week! Now we have to fix everything else they found wrong. Turning into a $ pit. I know I’m forgetting other issues to mention. We have been so stressed! 4) Went to pick up plates today + expressed how dissatisfied we of having been screwed over with this truck. Showed the spark plugs. Reminded them that no one even called us for the plates. Told him about having omitted PCM situation until after we signed the docs. This being the entire damn problem for this month + half! He just simply said “Thanks I know now for next time. Have a good weekend”. Did not even have courtesy to apologize! Really? Grow a set! Not even once...did a simple "I'm sorry this happened" come out of his mouth or other 2 men in office! He even handed me someone else’s plates! POOR customer service. Cannot be trusted! Don’t waste your time or $ at this SHAM SHACK! They should be ashamed!

The work was performed as described and the job was on time and under quotation price. The parts needed were quoted as OEM price or aftermarket price for my selection. Good workmanship and towing service provided.

I would never recommend anyone to go here. I bought a truck from them straight off the lot two weeks before my baby was due. I did not realize that the inspection sticker was already a couple months expired. (purchased truck 8/2018 and inspection sticker: 5/2018) A WEEK LATER my engine light came on. I brought it back to them and they said they were "stored codes". All they did was turn my engine light off. I had a third party warranty that I paid for through them. They recommended Engine World in Deptford to fix my car. All the man did was tell me that they gave me a bad rim which was why my truck was shaking so bad and he also turned my engine light off and said they were stored codes as well. I paid for a new rim out of pocket btw. The codes on my truck all have to do with the transmission. (P0700 is one I can remember off the top of my head) I also found out I had a oil leak this whole time and bad control arms. A couple months later with a newborn I am still trying to balance my money to come up with enough to get this truck fixed on my own and pass inspection. I have been riding around with a rejection sticker because of them. (Supposedly they are now saying I worked the heads on the motor which caused vehicle failure because of no oil and anti freeze in the car...which is a lie) They sold me a horrible car at the end of the day. Thank you so much New Diamond Auto Sales for wasting my time.