Mechanic Advisor

Auto Repair in Kingsport

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Auto Reviews in the Kingsport Area

  • Redheadedpeach@charter.NetreviewedMTM Marine Service

    These guys are awesome. Yes, it may take time, but I went to one that... read more These guys are awesome. Yes, it may take time, but I went to one that is close to this shop and while it took less time, the job was not done correctly. I had to take our boat to MTM to get it done correctly. These guys are honest and get the job done right the first time, at a reasonable price. They will not "oversell" you just to make sure they cover everything that may be wrong.

  • This company does good repair work and at competitive prices. Current ... read more This company does good repair work and at competitive prices. Current staff is very friendly but appear to be spread way too thin. The only problem I encoutered was the work is not done in a timely manner as they seem overloaded for available staff. Follow up phone calls are almost nonexistent and timeframes the staff estimates to get the repair done are not met. Had to call about my repair several times (over a period of several weeks past the timeframe I was told they would try to get it done by). In my opinion they need an office manager (and maybe an additional mechanic)to better serve the needs of customers, make and take phone calls, set appointments, and generally keep the customer informed of the progress made on repairs . Not meeting the estimated timeframe on a repair is one thing but not calling the customer to let them know is just not good business practice. Just a thought...

  • Completely dishonest. They sold us a car with a boat battery and the p... read more Completely dishonest. They sold us a car with a boat battery and the part for the windshield wiper fluid missing. The automatic keys for the car were not working so we had to pay to get that fixed as well. In addition, one of the keys did not work, so we had to pay almost $200 for another one. They had to have known about these problems. We called about these issues and they never called back. I would NEVER buy a car from them again.

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