Auto repair service near Humble, TX

I'm really bummed to have to write this review as I've used this place for my inspection for at least 5 years. Today I got my car inspected and once I got home, I realized my glove compartment handle was bent outwards. I tried to open my glove compartment and the handle completely popped off. It had been fine that morning when I got my proof of insurance out. I'm sure whatever happened was an accident, but they just said there was nothing they could do. I'm really disappointed to have had this experience with what I thought was a good mechanic shop.

I have been to this mechanic over the past 2, almost 3 years. Finally realizing that they may have cost me money instead of saving me money. I initially went for an engine light. They diagnosed it as CATALYTIC CONVERTER. My car was in shop for 2-3 days. Not only did they say one of the catalytic converters CRACKED during the repair and needed to be welded while they fixed it, but the engine light was off for ONLY ONE DAY. Came right back on after I spent $800. Since that day, I have been back to replace the IONIC motor, power steering pump, a FULL TUNE UP that they claimed would fix the engine light. They always said that the TRANSMISSION was fine no matter how many times I reported a problem with it slipping or my car just completely turning off. I spent so much money there and I STILL have an ENGINE light on. Finally, took it to another mechanic someone recommended and he reported that they used CHEAP parts for the catalytic converters, didn't replace the sensors when they did the original work, and NOW the whole TRANSMISSION is messed up because it has been LEAKING. I BEEN SAYING TO CHECK THE TRANSMISSION and they never did! Isn't that supposed to be their speciality? Now I will have to pay $2500 to fix my entire car. NO THANKS TO AUTOMATIC TRANSMISSION CENTER.

The BBB gives them an F rating -- wonder why? Could it be that after FOUR trips, with no loaners available, my car STILL had the Service Engine Soon light go on before I got home??? They don't know what they are doing, they are rude, and they don't care. The General Manager won't return phone calls. Avoid the dealership, but ESPECIALLY the service department!

I saw a car on their website and did an inquiry, I received a call back and was told to come in the test drive the car. I went and spoke with the salesperson (Michelle Palin) she seemed nice at that time. Well we spoke about my credit and decided that I would apply for financing so I did an online application the next day and I scanned and emailed all my personal check stubs and utility bills to her, she let me know that she received my documents. Well the next day I got an email from Michelle letting me know that so far this is what I was approved for and told her thanks for the update. So now 1 week has passed by, no response from anyone at this dealership, I sent an email asking what the status was on my loan approval, no response so I called to speak with Michelle I was told that she was not in, I called for about a week straight and no Michelle no call from the finance department. I finally sent an email on last Friday and Michelle claims that she was getting on a plane to come back in town she had been on vacation, she said that she had given my information to a co worker and asked if he had called me, I told her no one called me.. this has been the worst customer service I have ever experienced. It is now Monday and I have yet to receive an call from this dealership. OH AND BY THE WAY THAT 1ST WEEK THE CAR WAS REMOVED FROM THEIR WEBSITE.. Funny part is I already had an check to purchase the car just wanted to see if I could get a different interest rate through one of their banks....THEIR SERVICE IS HORRIBLE I WILL GO UP THEIR CHAIN OF COMMAND TO LET THEM KNOW HOW THEIR EMPLOYEES ARE TREATING POTENTIAL CUSTOMERS

If you just need an oil change, an entire engine replaced or you have an electrical problem that is driving you crazy, our shop has the solution for your sport utility maintenance and repair needs. Guarantee on all services.

Houston's Premier Jaguar Land Rover Dealership. Call (866) 526-3768 to book an appointment or to hear more about the services of Land Rover Houston North.

Cypress Firestone is the leading tire dealer and auto repair shop in Houston TX and serving Spring Texas.