Auto repair service near Kingwood, TX

This was a very unacceptable experience today, Sunday Dec. 15, 2013. My boyfriend dropped off his car here to get a brakejob, and someone took him home since it would be an all day job. The person told him he would pick him up when complete. I came by to simply get an oil change they said would take an hour. I searched for others on 1960, but there were none so I returned and was told 45 minutes this time. So I entered the waiting room and a fellow was talking on the phone at noon saying he'd been there since 9 for an oil change. I looked in the repair area and saw 2 teenage boys in their shorts and one slightly older guy in long pants being the only workers. I went to the desk and told them that after 45 mins. I would get my key and leave whether or not they had started. They completed mine but failed to turn off the maintenance reqd light. Later around 5:30, as I was going to my last tango practice of the year, my boyfriend called to come all the way to Cypress to pick him up since they never answered the phone to do so. About half way he called and said someone was on the way. Then called again saying he had to find a ride with a neighbor because no one showed after he waited for 30 mins outside his house in the cold weather. VERY unprofessional, not answering their workphone or following thru on the pickup. This ruined both our evenings!! Susan Young

I d give no stars if possible. My car had a new engine put in it, for a total of $4600 walkout. Two days after receiving my car back it broke down again. Oil had leaked everywhere, and there was none left. I had to pay a $150 towing fee in the middle of the night and they would not reimburse me. They said it didn't leak any oil and got mad at me when I told them i had checked it. They didn't know that I saw José, the back yard mechanic pouring oil into the car ahead of time. Took them two hours to fix it and not even a month of having it back the engine is broken again. Turns out they said they were giving me a 2007 motor, but they really installed a 2005. I have a 6mo warranty with them, but it does no good when the mechanic who validates the warranty can t fix the car even the 3rd time around. If you want your car to run fine for a few days after paying, but no longer- this place is for you. Those who value your dollar and need good work at a good price - STAY AWAY.

I have been to several auto repair shops in Houston and this one is absolutely the worst of them, by far. So I wanted to do a simple state inspection on my car, which runs very well without any noise or problems. Their behavior was so rude, unprofessional, and dishonest and they wasted my time by making me visit four times without finishing a simple inspection although they charged me for that. First time I went there, "their machine was down" so I came back the day after. After several hours of waiting, the rude staff told me that my car needs a CV axle replacement that costs $400 and without that replacement, they won't pass the inspection. (Note: CV axle is not even part of the state inspection!) But regardless of that they charged me for the inspection service and they gave me a 10-day grace period to fix this axle and come back to finish the inspection for free. So I replaced the axle in another shop for $250!! and came back the next week to finish the inspection for free as he promised me. But guess what? "The machine was down" again so they asked me to come back the day after. Finally, I took my car for the forth time and he told me "their machine is still down" and I need to take my car to another shop in order to catch the registration deadline. But I have already paid them for the inspection. When I complained, they just denied the whole story and whatever he already promised me to do. VERY RUDE! I do not recommend this shabby shop to anyone. I wish I could rate them zero stars.

I purchased a LS P75 head from this place on a Friday and was later told on the following Monday, by the owner, that I was suppose to remove the head myself. I requested for a refund that Monday and was told Tuesday to pick up the head because they finally removed it that day. The owner said, " Sorry but head is there ready for you and if he didn't have the head then he would refund it." Not only did I purchase this head but I also paid for a motor swap which ended up having an oil issue that they did not fix. I also requested for my car's original motor and transmission back, in which the owner said it was recycled. This was without my permission nor did he notify me about it. Later found out he kept it, as he does with other customers car's motor and transmission; then sells them to new customers. Don't take any advice from this place nor do business with it because there only looking to skim by with your money. The owner does not respect customers and he does not respect his workers. This alone tells you enough about himself and his business. I don't want the people from my city getting messed over by this corrupt Non-Texan.

You all literally scammed me out of monies. I brought my car there to get a diagnosis on my AC because it was no longer working. The tech ran a scan, then recharged the freon ($270) only to tell me that the compressor was no good. Mike presented me with a quote of $2500 to replace it, parts and labor. From there, I took my car to another shop whom ran a scan and diagnosed the problem to be the pressor sensor. They charged me $340 for the scan, to replace the sensor, and recharge my freon and the AC has been working ever since. They also told me that you all should have know that it was the sensor before recharging the refrigerant. I will never return to your shop because I do not trust you. The same thing happened when Mike was on vacation and I brought my car in to have a water hose replace. You all did a bypass on my auxiliary water pump. I was told that the part had been discontinued and that the bypass was the work around per the dealership. Well, I called the dealership and was told that was not true as well and that bypassing the pump cause problems. When confronted with this information, after coming back from vacation, Mike insisted that only the hose had been changed which is not true. You all are not to be trusted and I will never refer you business.

My nail shop is across the street so I have been taking my car to this shop for oil changes for years. I took my car that has 67,000 miles on it to the shop two weeks ago. When I picked it up Ariel gave me written estimates for $1400 of work including: front brakes, rear brakes, motor mounts, and timing belts. I asked him if he just checked the recommended work for the miles or if they REALLY checked my car. He assured me that they checked everything. I knew that I needed front brakes. I know that my car doesn't have enough miles on it to need timing belts or motor mounts. I also know that you rarely need back brakes at the same time as front brakes. I took the car to my REAL mechanic he told me that I only needed front brakes. The other items are have need to be replaced in the next two years. I will never go to Meyerland Shell again.

I have been to this mechanic over the past 2, almost 3 years. Finally realizing that they may have cost me money instead of saving me money. I initially went for an engine light. They diagnosed it as CATALYTIC CONVERTER. My car was in shop for 2-3 days. Not only did they say one of the catalytic converters CRACKED during the repair and needed to be welded while they fixed it, but the engine light was off for ONLY ONE DAY. Came right back on after I spent $800. Since that day, I have been back to replace the IONIC motor, power steering pump, a FULL TUNE UP that they claimed would fix the engine light. They always said that the TRANSMISSION was fine no matter how many times I reported a problem with it slipping or my car just completely turning off. I spent so much money there and I STILL have an ENGINE light on. Finally, took it to another mechanic someone recommended and he reported that they used CHEAP parts for the catalytic converters, didn't replace the sensors when they did the original work, and NOW the whole TRANSMISSION is messed up because it has been LEAKING. I BEEN SAYING TO CHECK THE TRANSMISSION and they never did! Isn't that supposed to be their speciality? Now I will have to pay $2500 to fix my entire car. NO THANKS TO AUTOMATIC TRANSMISSION CENTER.

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Cypress Firestone is the leading tire dealer and auto repair shop in Houston TX and serving Spring Texas.