Auto repair service near Pinehurst, TX

This was a very unacceptable experience today, Sunday Dec. 15, 2013. My boyfriend dropped off his car here to get a brakejob, and someone took him home since it would be an all day job. The person told him he would pick him up when complete. I came by to simply get an oil change they said would take an hour. I searched for others on 1960, but there were none so I returned and was told 45 minutes this time. So I entered the waiting room and a fellow was talking on the phone at noon saying he'd been there since 9 for an oil change. I looked in the repair area and saw 2 teenage boys in their shorts and one slightly older guy in long pants being the only workers. I went to the desk and told them that after 45 mins. I would get my key and leave whether or not they had started. They completed mine but failed to turn off the maintenance reqd light. Later around 5:30, as I was going to my last tango practice of the year, my boyfriend called to come all the way to Cypress to pick him up since they never answered the phone to do so. About half way he called and said someone was on the way. Then called again saying he had to find a ride with a neighbor because no one showed after he waited for 30 mins outside his house in the cold weather. VERY unprofessional, not answering their workphone or following thru on the pickup. This ruined both our evenings!! Susan Young

I have owned three Hyundai cars, all have been new cars under warranty. I have only had to taken them in for mechanical issues less than ten times. I have never been told by a Hyundai service department that if they find that the problem is not a warranty issue, like a rat chewing through a wire, or hitting a curb and knocking something loose, that I will be responsible for paying over $100 for them taking time to look at my car, whether they fix the issue or not. I can understand the cost of fixing the issue, but not the cost of just looking at it. I can understand if I was bring in a 2001 Toyota. But I am bringing in a Hyundai to a Hyundai dealership while under warranty, It is implied that while under warranty the dealership for that brand of car will check your car when it has mechanical issues for free, and if it isn't a warranty issue charge you for the repairs. I mean they sure do talk up how good having a warranty is when they talk you into buying that 10 year 100,00 mile extended bumper to bumper warranty, but if you want to get it looked at, you better bring $200, just in case the problem isn't under warranty. Because whether they fix it or not your paying. This was my experience at North Freeway Hyundai in Houston TX. The service consultant Bruce Haefner, didn't even test drive my car to see if he felt what I was feeling, until he first told me that just to look at my car, I basically need to have the money to pay, just in case it isn't a warranty issue.

I was never told that the tires were not balanced. Tires were mounted on the rims but never balanced. Not balancing the tires caused damage to the tires after I drove the RV on the highway . This caused an extremely harsh ride. Violet and heavy shaking. When I returned the RV to JV Houston Tires & Wheels I was informed they could not balance the wheels because they did not have the proper hubs for the tire balancing machine. I have attempted to have the tires balanced, at my expense to no avail. This has gone on for a year with no attempt to rectify the problem. Very hard person to deal with.

This place is a piece of crap. They sold me a car that was messed up from day one. Now the car doesn't even start and I have to pay them for two more years. I asked them if they would help fix the car but they gave me some bull saying the company was bought out so itusnt owned by fincher motor anymore. What kind of crap is that?

Not being fair.Car went in the last part of 2013 back in 1/2014.Will do a follow up.But the service is not good,after they take your MONEY

I d give no stars if possible. My car had a new engine put in it, for a total of $4600 walkout. Two days after receiving my car back it broke down again. Oil had leaked everywhere, and there was none left. I had to pay a $150 towing fee in the middle of the night and they would not reimburse me. They said it didn't leak any oil and got mad at me when I told them i had checked it. They didn't know that I saw José, the back yard mechanic pouring oil into the car ahead of time. Took them two hours to fix it and not even a month of having it back the engine is broken again. Turns out they said they were giving me a 2007 motor, but they really installed a 2005. I have a 6mo warranty with them, but it does no good when the mechanic who validates the warranty can t fix the car even the 3rd time around. If you want your car to run fine for a few days after paying, but no longer- this place is for you. Those who value your dollar and need good work at a good price - STAY AWAY.

The BBB gives them an F rating -- wonder why? Could it be that after FOUR trips, with no loaners available, my car STILL had the Service Engine Soon light go on before I got home??? They don't know what they are doing, they are rude, and they don't care. The General Manager won't return phone calls. Avoid the dealership, but ESPECIALLY the service department!

We are an independently owned collision repair center specializing in high-end cars, impeccable quality and outstanding customer service. Auto body shop, collision center, paint and body, collision estimate, body repair, and auto repair shop.

Driver's Auto Repair is full-service, offering comprehensive and professional repair and maintenance ranging from oil changes to engine rebuilds. Our success is attributed to honesty, service quality and outstanding customer service. We offer an extended 36 months or 36,000 miles nationwide warranty on all repair services. Each location is equipped with Certified ASE technicians and the latest diagnostic equipment. Other conveniences include 24 hour on-call towing, free customer pick-up & drop-off, free Wi-Fi and a clean, comfortable waiting room.

Cypress Firestone is the leading tire dealer and auto repair shop in Houston TX and serving Spring Texas.