Brake repair service near Spicewood, TX

There are 123 auto repair shops near you in Spicewood, TX

ProTech Automotive

0.0(0)
451 South Canyonwood Drive, Dripping Springs

Wesley Williams Auto & Motorsports

0.0(0)

·

Closed

3302 W. Ranch Rd.1431, Kingsland

A/C Authority

5.0(1)

·

Closed

1109 A Martin Ave, Round Rock

If you want the A/C in your car, truck, rv, bus, limo, or box truck fixed right the first time go to A/C Authority. Don't fall for the deals those chain store shops advertise, for Robert over at A/C Authority will beat any written estimate. A/C Authority is a automotive A/C and electrical specialist that takes care of you and your vehicle. If you are having A/C issues with your vehicle, does it really make since to go to a brake or muffler shop, when A/C Authority can do it right and for less. The owner and operator of A/C Authority Robert has over 25 years experience in automotive A/C installation, service, and repair, and is a Certified Master ASE Technician. If you are not in the Round Rock, TX. area, where they sent out their discount flyer or would like a discount coupon to use on your repair you can go to their website and print one out at http://www.autocool.com/accoupon.pdf.

Cottman Transmission and Total Auto Care

5.0(1)

·

Closed

1405 North Interstate 35, Round Rock

I just had my transmission repairs done at the cottman shop in round rock. My honda accord had finally gave out and as of 3/26/13 I was now without a vehicle or transportation to work. The current mgr. Was willing to give me a ride to work while car was in shop and picked me up when it was completed. A great place to go as far as I'm concerned. Car now is running better then ever!!! Adrien. N.

Master Mechanics

5.0(1)

·

Closed

204 W old Bowman, Round Rock

I would like to give KUDOS to the great crew at Master Mechanics. They are both knowledgeable and honest. I can honestly recommend Steve and his son for anyone looking for a great mechanic that is again honest and very knowledgeable. You can definitely trust all your automotive repairs to Master Mechanics in Round Rock, TX.

Adair & Sons Automotive

Adair & Sons Automotive

0.0(0)

·

Closed

1001 Sam Bass Rd Suite #100, Round Rock
Auto Service Excellence (ASE) certification

Japanese Motorsports Inc

0.0(0)

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Closed

1404 Chisholm Trail Rd, Round Rock

Madsen Tire & Auto

0.0(0)

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Closed

108 S. Mays St, Round Rock

Open Road Automotive and Tire

0.0(0)

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Closed

1802 South Mays Street, Round Rock
Dave's Ultimate - Round Rock

Dave's Ultimate - Round Rock

0.0(0)

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Closed

2601 S IH 35 Frontage Rd #100, Round Rock
Auto Service Excellence (ASE) certification

Wayne's World of Cars

0.0(0)

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Closed

2124 Picadilly Dr, Round Rock

Abees Hi Tech Auto Service

5.0(2)
811 McPhaul Street, Austin

I have been taking my car to Abee's Hi-Tech for many years. He is an honest mechanic and he knows what he is doing. He has taken good care of me and my Mercedes and I would not go anywhere else. Price is fair and he works fast.

Quality Auto Repair

5.0(2)
10704 Motheral Drive, Austin

I have consistantly taken my cars to Quality Auto Repair ('03 Toyota Avalon, '01 Rav 4, '98 Tacoma, '95 Isuzu Rodeo, '87 Mazda Pickup). Tang is fair, honest and does great work, usually for half of what the dealer quote is.

Newman's Automotive

Newman's Automotive

5.0(2)

·

Closed

3916 Woodbury Dr., Austin

David Newman was a longtime family friend so I write this with sadness. In October 2023 I was told by a Chevy dealership that i needed a transmission replacement . The auto strike was in full effect and the time without my car had already passed a month and now a completion date was unknown. At this time I saw Mr Newman and he convinced me to have my car towed to his shop with promises that I could trust him to have my back and count on much quicker repairs than Chevy. I had my car towed that very same day we spoke. As promised he was able to have a transmission installed and my car ready to pick up much quicker than Chevy but the dependability and trust ended there. Soon after I had my car I could tell it was not shifting correctly. I contacted Mr. Newman and he assured me that the car was good since he test drove it himself. I hoped that he was correct and maybe it needed some time operating iwth the new transmission before it was running smooth. This little issue made me uncomfortable enough to ask for a copy of the invoice for my repairs as well as a copy of the warranty for the part and labor so I made my first request with the service advisor and was sent the invoice on the transmission. The invoice reflected the transmission cost for Mr. Newman and when I compared it to the amount my warranty company paid out to him i was taken back at the difference. I fully expected to see a difference since the shop is due a profit but this large of a difference prompted me to call my warranty company who confirmed that they paid that much since he reported a remanufactured transmission was purchased and installed not a used one . I then contacted Mr Newman and requested a copy of my warranty once again and i was given a brochure that advertised a nationwide coverage for 36 month or 36,000 miles whichever came first. Mr. Newman had told me it was 100,000 miles and this made me call the company to confirm. When I did I spoke to an agent who informed me that they did not cover transmissions at all so Mr. Newman lied to me and when i have tried to discuss this with him he ignores me and will not return my calls. He has essentially left me with a used transmission that has questionable performance and absolutely no warranty. Now that I have become a victim to his shady business practices and he has commited insurance fraud to make a quick profit off me I refuse to ever take my car back here and want to warn all other potentional victims . Beware of this business !! He does not genuinely care for his loyal unsuspecting customers like he states. Your money becoming his is the only goal and how he will do that is his only concern.

Auto Service Excellence (ASE) certification

Hill Country European Autoworks

5.0(1)

·

Closed

11190 Circle Dr, Austin

Rafa and crew are absolutely the kindest and hard working group of mechanics I’ve ever come across. They are affordable and honest, and it is so nice to support a superb local business. I have an 03’ and 05’ ML and HCEA has kept them running smoothly for years. Please do yourself a favor and ditch the annoying dealership and check these guys out!!! The shop is beautiful, clean, and easy to access as well.

German Auto Center

German Auto Center

5.0(1)

·

Closed

8215 Research Boulevard, Austin

I have owned a German car since age sixteen and know the problems and maintenance that comes along with them. Ever since I moved to Austin for college this has been my go to place for any car problems. Their rates are very reasonable and yes to do provide FREE loaner cars. I highly recommend this place to anyone who owns a foreign vehicle. Clay the GM is very helpful and upfront with what your vehicle needs and what can be held off. Thanks again German Auto Center

Auto Service Excellence (ASE) certification
BBB Accredited certification

Quickly schedule service with German Auto Center

Austin Mobile Mechanics

5.0(1)

·

Closed

813 McPhaul Street, Austin

It is WORTH every penny. They come out and don't jerk you around. They arrived AND repaired my vehicle within 45 minutes of my call. When you consider the cost of a tow truck, you actually come out ahead, and since they come to where you are, it barely puts a hitch in your day. Tommy was wonderful!

Auto Service Excellence (ASE) certification
AAA Approved certification

Rose Automotive

5.0(1)
1607 Hydro Drive, Austin

I've used Rose for everything under the sun--brake work, exhaust component replacement, O2 sensor replacement, oil changes, check-engine diagnosis. They've saved me hundreds by being honest about which repairs can wait and which are critical. Prices are amazing, and you'll never meet nicer people.

Terry Sayther Automotive

Terry Sayther Automotive

4.9(101)

·

Closed

1606 Fortview Road, Austin

Because of my long,great history with y'all, I am disappointed in my most recent experience. While repairing the wiper motor there was some collateral damage to a door handle and fuel hose. As the car is over 30 years old, I know that these things happen. However, it is not reassuring to see these issues overlooked. I am not really sure how to rate y'all this time. When I pointed these issues out, y'all were extremely quick to fix them. I appreciate your fast and thorough service and hope to have future great experiences.

Auto Service Excellence (ASE) certification

Quickly schedule service with Terry Sayther Automotive

Car X Auto Service

4.8(8)
11700 Anderson Mill Road, Austin

I run a used car dealership, so I have a lot of vehicles coming in and out of my possession that need repairs, tune-ups, etc. Car-X has given me great prices and impeccable service over the years, I have never even thought of going anywhere else because the service I get there is so good. They were unable to get one of my cars fixed on time once due to a situation outside of their control so they gave me a discount on the price.

Shell Rapid Lube

1.0(2)

·

8:00 AM - 5:00 PM

9706 Bilbrook Place, Austin

I must agree with the gentleman before me, I was also approached about windshield cracks repair while I was waiting for inspection when I refused twice my inspection suddenly took 30 minutes and was failed over an oil drip called a massive leak..(BS) I was then told I could either get it fixed there or come back and move to the front of the line for re-inspection..when I came back they said 1hour.. And the manager turns out to also be one of the reps for the glass repair.. Of course it's all a sham.. They seem to have found money from insurance and window repair.

Road Runner Body and Paint

1.0(2)
12110 Manchaca Rd. Suite 300, Austin

IF YOU WANT TO WAIT 3 1/2 WEEKS FOR A FENDER-BENDER JOB ESTIMATED AT 3 DAYS WHILE THE OWNER TRIES TO GET THE INSURANCE CO. TO PAY MORE MONEY THAN HE AGREED TO FIX IT FOR.... iF YOU WANT TO GET YOUR CAR BACK WITH NO WINDSHIELD WASHER TANK, DIFFERENT COLORED FRONT TURN SIGNAL LIGHTS, THE HOOD-RELEASE HANDLE AND CABLE LAYING ON THE FLOOR, THE $250 FAN YOU INSTALLED ON THE A/C HANGING BY A THREAD AND RUBBING A HOLE IN THE COOLING CORE, AND THE ABS AND TRACTION CONTROL WARNING LIGHTS ON (BECAUSE OF A SPEED SENSOR CABLE ON THE OPPOSITE SIDE OF THE CAR FROM THE REPAIRS) .... IF YOU WANT TO WAIT ANOTHER THREE WEEKS WHILE THE OWNER, GRADY FOSHEE, TRIES TO GET THE INSURANCE CO. TO PAY MORE MONEY TO FIX THE SPEED SENSOR, AND THEN TAKE IT TO A REAL MECHANIC WHO DiSCOVERS THE SPEED SENSOR CABLE HAS BEEN DISCONNECTED AND AND STUFFED INSIDE THE PARKING LIGHT WELL.... AND, FINALLY,.... IF YOU WANT TO MAKE THIRTY OR FORTY PHONE CALLS LISTENING TO EXCUSES FROM THE OWNER WHILE ALL THIS HAPPENS.... THEN, BY ALL MEANS GO TO ROAD RUNNER!! Otherwise, SAVE YOURSELF THE AGGRAVATION!

Dons Automotive Repair

1.0(1)

·

Closed

1636 S 1st St, Austin

I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2. Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me. Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.

Firestone Complete Auto Care

1.0(1)
7806 Clock Tower Drive, Austin

I went to the Firestone on Clock Tower on Sunday, June 29, 2014, to repair a flat tire. After waiting several hours I was informed the tire was not repairable and I would need to purchase a new tire. I was asked to wait while they looked at the other tires and was soon told I needed to purchase two new tires. I was also informed that I had lifetime alignment and after the tires where installed the alignment would be complete. I ended up at the Firestone from approximately 2pm until 5:10 pm but the alignment was not completed. I told the location I had a 6pm appointment and could not be late. You would think 3 hours is adequate time to aligned and replace tires after they informed me I needed two new tires. I was told to come back later and the alignment would be handled. On Wednesday, I had work done at the VW Dealership and was informed the two obviously new tires were installed incorrectly: instead of being placed on the same side (driver side) they should have been placed opposite each other for even wear. The dealership strongly recommended I go back and have the people that sold me and installed the tires do it correctly. When I said it was done at Firestone, the dealer's service technician was shocked that the work was done so poorly. On Thursday, July 3, I called the Firestone on Clock Tower and asked about their availability to fix the problems caused by their work on Sunday. I was warned the work may take 2.5 hours. I agreed to the time and went in at 1:06pm. After waiting 2.5 hours, I was told they could not rotate the new tires from the driver's side to the back because I purchased directional tires. That the location of the tires was put in that location because it was easiest for the technician (he did not have to take off all four tires) and the alignment should have been done on Sunday. I am surprised that a location that has the posted quote on honesty being a key to doing business would give the excuse of doing what is easiest for the technician and not best for the vehicle, tires, or the consumer. I convinced the service manager that perhaps because I purchased the tires based on the recommendation of his store, he should figure out how to get the tires in the best location for the vehicle and for tire wear. After waiting until 4pm, I was informed the key to my wheel lock was stripped. Okay -- lucky for me I keep the spare. Although it does make me wonder what they were doing to my car between 1:06 and 4pm. After the tires were rotated, I was given the, in the service manager's mind, great deal of $20 off the alignment. Funny, because the guy on Sunday told me it was included with the work. I paid the additional $65ish amount. Happy to be free of the misery that is Firestone Clock Tower, only to get into my car with the oily fingerprints on the inside doorhandle, brakehandle, and passenger seat. Wonderful! Just wonderful. When I called to report this additional issue and got the laughing Peggy on the line - she would not listen to my issue. I lost my cool - I think I kept it as long as I could but 4+ hours on Sunday, 4+ hours today, and over $350 later, all I have to show for my "flat tire" is an extreme hassle, two new tires that I truly doubt I need, and dirty car upholstery. I called the corporate office and was transferred by Angie Jones to the front office so that I could file a complaint with Consumer Tire Affairs. I was on hold for over 33 minutes before I gave up and disconnected the call. I guess that is the way Firestone treats customers.

Lake Travis Auto Expert

0.0(0)

·

Closed

4602 Weletka, suite 100, Austin

Brake repair reviews near you

5.0

If you want the A/C in your car, truck, rv, bus, limo, or box truck fixed right the first time go to A/C Authority. Don't fall for the deals those chain store shops advertise, for Robert over at A/C Authority will beat any written estimate. A/C Authority is a automotive A/C and electrical specialist that takes care of you and your vehicle. If you are having A/C issues with your vehicle, does it really make since to go to a brake or muffler shop, when A/C Authority can do it right and for less. The owner and operator of A/C Authority Robert has over 25 years experience in automotive A/C installation, service, and repair, and is a Certified Master ASE Technician. If you are not in the Round Rock, TX. area, where they sent out their discount flyer or would like a discount coupon to use on your repair you can go to their website and print one out at http://www.autocool.com/accoupon.pdf.

Paul
A/C Authority Logo

A/C Authority

Round Rock area

5.0

I have consistantly taken my cars to Quality Auto Repair ('03 Toyota Avalon, '01 Rav 4, '98 Tacoma, '95 Isuzu Rodeo, '87 Mazda Pickup). Tang is fair, honest and does great work, usually for half of what the dealer quote is.

Robert
Quality Auto Repair Logo

Quality Auto Repair

Austin area

5.0

I've used Rose for everything under the sun--brake work, exhaust component replacement, O2 sensor replacement, oil changes, check-engine diagnosis. They've saved me hundreds by being honest about which repairs can wait and which are critical. Prices are amazing, and you'll never meet nicer people.

Steven
Rose Automotive Logo

Rose Automotive

Austin area

5.0

I just had my transmission repairs done at the cottman shop in round rock. My honda accord had finally gave out and as of 3/26/13 I was now without a vehicle or transportation to work. The current mgr. Was willing to give me a ride to work while car was in shop and picked me up when it was completed. A great place to go as far as I'm concerned. Car now is running better then ever!!! Adrien. N.

Adrien
Cottman Transmission and Total Auto Care Logo

Cottman Transmission and Total Auto Care

Round Rock area

1.0

I must agree with the gentleman before me, I was also approached about windshield cracks repair while I was waiting for inspection when I refused twice my inspection suddenly took 30 minutes and was failed over an oil drip called a massive leak..(BS) I was then told I could either get it fixed there or come back and move to the front of the line for re-inspection..when I came back they said 1hour.. And the manager turns out to also be one of the reps for the glass repair.. Of course it's all a sham.. They seem to have found money from insurance and window repair.

Joe
Shell Rapid Lube Logo

Shell Rapid Lube

Austin area

5.0

I run a used car dealership, so I have a lot of vehicles coming in and out of my possession that need repairs, tune-ups, etc. Car-X has given me great prices and impeccable service over the years, I have never even thought of going anywhere else because the service I get there is so good. They were unable to get one of my cars fixed on time once due to a situation outside of their control so they gave me a discount on the price.

Vivian
Car X Auto Service Logo

Car X Auto Service

Austin area

1.0

IF YOU WANT TO WAIT 3 1/2 WEEKS FOR A FENDER-BENDER JOB ESTIMATED AT 3 DAYS WHILE THE OWNER TRIES TO GET THE INSURANCE CO. TO PAY MORE MONEY THAN HE AGREED TO FIX IT FOR.... iF YOU WANT TO GET YOUR CAR BACK WITH NO WINDSHIELD WASHER TANK, DIFFERENT COLORED FRONT TURN SIGNAL LIGHTS, THE HOOD-RELEASE HANDLE AND CABLE LAYING ON THE FLOOR, THE $250 FAN YOU INSTALLED ON THE A/C HANGING BY A THREAD AND RUBBING A HOLE IN THE COOLING CORE, AND THE ABS AND TRACTION CONTROL WARNING LIGHTS ON (BECAUSE OF A SPEED SENSOR CABLE ON THE OPPOSITE SIDE OF THE CAR FROM THE REPAIRS) .... IF YOU WANT TO WAIT ANOTHER THREE WEEKS WHILE THE OWNER, GRADY FOSHEE, TRIES TO GET THE INSURANCE CO. TO PAY MORE MONEY TO FIX THE SPEED SENSOR, AND THEN TAKE IT TO A REAL MECHANIC WHO DiSCOVERS THE SPEED SENSOR CABLE HAS BEEN DISCONNECTED AND AND STUFFED INSIDE THE PARKING LIGHT WELL.... AND, FINALLY,.... IF YOU WANT TO MAKE THIRTY OR FORTY PHONE CALLS LISTENING TO EXCUSES FROM THE OWNER WHILE ALL THIS HAPPENS.... THEN, BY ALL MEANS GO TO ROAD RUNNER!! Otherwise, SAVE YOURSELF THE AGGRAVATION!

S
Road Runner Body and Paint Logo

Road Runner Body and Paint

Austin area

1.0

I went to the Firestone on Clock Tower on Sunday, June 29, 2014, to repair a flat tire. After waiting several hours I was informed the tire was not repairable and I would need to purchase a new tire. I was asked to wait while they looked at the other tires and was soon told I needed to purchase two new tires. I was also informed that I had lifetime alignment and after the tires where installed the alignment would be complete. I ended up at the Firestone from approximately 2pm until 5:10 pm but the alignment was not completed. I told the location I had a 6pm appointment and could not be late. You would think 3 hours is adequate time to aligned and replace tires after they informed me I needed two new tires. I was told to come back later and the alignment would be handled. On Wednesday, I had work done at the VW Dealership and was informed the two obviously new tires were installed incorrectly: instead of being placed on the same side (driver side) they should have been placed opposite each other for even wear. The dealership strongly recommended I go back and have the people that sold me and installed the tires do it correctly. When I said it was done at Firestone, the dealer's service technician was shocked that the work was done so poorly. On Thursday, July 3, I called the Firestone on Clock Tower and asked about their availability to fix the problems caused by their work on Sunday. I was warned the work may take 2.5 hours. I agreed to the time and went in at 1:06pm. After waiting 2.5 hours, I was told they could not rotate the new tires from the driver's side to the back because I purchased directional tires. That the location of the tires was put in that location because it was easiest for the technician (he did not have to take off all four tires) and the alignment should have been done on Sunday. I am surprised that a location that has the posted quote on honesty being a key to doing business would give the excuse of doing what is easiest for the technician and not best for the vehicle, tires, or the consumer. I convinced the service manager that perhaps because I purchased the tires based on the recommendation of his store, he should figure out how to get the tires in the best location for the vehicle and for tire wear. After waiting until 4pm, I was informed the key to my wheel lock was stripped. Okay -- lucky for me I keep the spare. Although it does make me wonder what they were doing to my car between 1:06 and 4pm. After the tires were rotated, I was given the, in the service manager's mind, great deal of $20 off the alignment. Funny, because the guy on Sunday told me it was included with the work. I paid the additional $65ish amount. Happy to be free of the misery that is Firestone Clock Tower, only to get into my car with the oily fingerprints on the inside doorhandle, brakehandle, and passenger seat. Wonderful! Just wonderful. When I called to report this additional issue and got the laughing Peggy on the line - she would not listen to my issue. I lost my cool - I think I kept it as long as I could but 4+ hours on Sunday, 4+ hours today, and over $350 later, all I have to show for my "flat tire" is an extreme hassle, two new tires that I truly doubt I need, and dirty car upholstery. I called the corporate office and was transferred by Angie Jones to the front office so that I could file a complaint with Consumer Tire Affairs. I was on hold for over 33 minutes before I gave up and disconnected the call. I guess that is the way Firestone treats customers.

Artermise
Firestone Complete Auto Care Logo

Firestone Complete Auto Care

Austin area

5.0

It is WORTH every penny. They come out and don't jerk you around. They arrived AND repaired my vehicle within 45 minutes of my call. When you consider the cost of a tow truck, you actually come out ahead, and since they come to where you are, it barely puts a hitch in your day. Tommy was wonderful!

Amelia
Austin Mobile Mechanics Logo

Austin Mobile Mechanics

Austin area

5.0

I have been taking my car to Abee's Hi-Tech for many years. He is an honest mechanic and he knows what he is doing. He has taken good care of me and my Mercedes and I would not go anywhere else. Price is fair and he works fast.

Marty
Abees Hi Tech Auto Service Logo

Abees Hi Tech Auto Service

Austin area

5.0

I have owned a German car since age sixteen and know the problems and maintenance that comes along with them. Ever since I moved to Austin for college this has been my go to place for any car problems. Their rates are very reasonable and yes to do provide FREE loaner cars. I highly recommend this place to anyone who owns a foreign vehicle. Clay the GM is very helpful and upfront with what your vehicle needs and what can be held off. Thanks again German Auto Center

George
German Auto Center Logo

German Auto Center

Austin area

5.0

I would like to give KUDOS to the great crew at Master Mechanics. They are both knowledgeable and honest. I can honestly recommend Steve and his son for anyone looking for a great mechanic that is again honest and very knowledgeable. You can definitely trust all your automotive repairs to Master Mechanics in Round Rock, TX.

James
Master Mechanics Logo

Master Mechanics

Round Rock area

3.0

Because of my long,great history with y'all, I am disappointed in my most recent experience. While repairing the wiper motor there was some collateral damage to a door handle and fuel hose. As the car is over 30 years old, I know that these things happen. However, it is not reassuring to see these issues overlooked. I am not really sure how to rate y'all this time. When I pointed these issues out, y'all were extremely quick to fix them. I appreciate your fast and thorough service and hope to have future great experiences.

Paul
Terry Sayther Automotive Logo

Terry Sayther Automotive

Austin area

1.0

I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2. Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me. Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.

Nell
Dons Automotive Repair Logo

Dons Automotive Repair

Austin area

5.0

Rafa and crew are absolutely the kindest and hard working group of mechanics I’ve ever come across. They are affordable and honest, and it is so nice to support a superb local business. I have an 03’ and 05’ ML and HCEA has kept them running smoothly for years. Please do yourself a favor and ditch the annoying dealership and check these guys out!!! The shop is beautiful, clean, and easy to access as well.

Dan
Hill Country European Autoworks Logo

Hill Country European Autoworks

Austin area

1.0

David Newman was a longtime family friend so I write this with sadness. In October 2023 I was told by a Chevy dealership that i needed a transmission replacement . The auto strike was in full effect and the time without my car had already passed a month and now a completion date was unknown. At this time I saw Mr Newman and he convinced me to have my car towed to his shop with promises that I could trust him to have my back and count on much quicker repairs than Chevy. I had my car towed that very same day we spoke. As promised he was able to have a transmission installed and my car ready to pick up much quicker than Chevy but the dependability and trust ended there. Soon after I had my car I could tell it was not shifting correctly. I contacted Mr. Newman and he assured me that the car was good since he test drove it himself. I hoped that he was correct and maybe it needed some time operating iwth the new transmission before it was running smooth. This little issue made me uncomfortable enough to ask for a copy of the invoice for my repairs as well as a copy of the warranty for the part and labor so I made my first request with the service advisor and was sent the invoice on the transmission. The invoice reflected the transmission cost for Mr. Newman and when I compared it to the amount my warranty company paid out to him i was taken back at the difference. I fully expected to see a difference since the shop is due a profit but this large of a difference prompted me to call my warranty company who confirmed that they paid that much since he reported a remanufactured transmission was purchased and installed not a used one . I then contacted Mr Newman and requested a copy of my warranty once again and i was given a brochure that advertised a nationwide coverage for 36 month or 36,000 miles whichever came first. Mr. Newman had told me it was 100,000 miles and this made me call the company to confirm. When I did I spoke to an agent who informed me that they did not cover transmissions at all so Mr. Newman lied to me and when i have tried to discuss this with him he ignores me and will not return my calls. He has essentially left me with a used transmission that has questionable performance and absolutely no warranty. Now that I have become a victim to his shady business practices and he has commited insurance fraud to make a quick profit off me I refuse to ever take my car back here and want to warn all other potentional victims . Beware of this business !! He does not genuinely care for his loyal unsuspecting customers like he states. Your money becoming his is the only goal and how he will do that is his only concern.

Kayla
Newman's Automotive Logo

Newman's Automotive

Austin area