Auto repair service near Sugar Land, TX

This was a very unacceptable experience today, Sunday Dec. 15, 2013. My boyfriend dropped off his car here to get a brakejob, and someone took him home since it would be an all day job. The person told him he would pick him up when complete. I came by to simply get an oil change they said would take an hour. I searched for others on 1960, but there were none so I returned and was told 45 minutes this time. So I entered the waiting room and a fellow was talking on the phone at noon saying he'd been there since 9 for an oil change. I looked in the repair area and saw 2 teenage boys in their shorts and one slightly older guy in long pants being the only workers. I went to the desk and told them that after 45 mins. I would get my key and leave whether or not they had started. They completed mine but failed to turn off the maintenance reqd light. Later around 5:30, as I was going to my last tango practice of the year, my boyfriend called to come all the way to Cypress to pick him up since they never answered the phone to do so. About half way he called and said someone was on the way. Then called again saying he had to find a ride with a neighbor because no one showed after he waited for 30 mins outside his house in the cold weather. VERY unprofessional, not answering their workphone or following thru on the pickup. This ruined both our evenings!! Susan Young

Not being fair.Car went in the last part of 2013 back in 1/2014.Will do a follow up.But the service is not good,after they take your MONEY

This place is a piece of crap. They sold me a car that was messed up from day one. Now the car doesn't even start and I have to pay them for two more years. I asked them if they would help fix the car but they gave me some bull saying the company was bought out so itusnt owned by fincher motor anymore. What kind of crap is that?

I have been to this mechanic over the past 2, almost 3 years. Finally realizing that they may have cost me money instead of saving me money. I initially went for an engine light. They diagnosed it as CATALYTIC CONVERTER. My car was in shop for 2-3 days. Not only did they say one of the catalytic converters CRACKED during the repair and needed to be welded while they fixed it, but the engine light was off for ONLY ONE DAY. Came right back on after I spent $800. Since that day, I have been back to replace the IONIC motor, power steering pump, a FULL TUNE UP that they claimed would fix the engine light. They always said that the TRANSMISSION was fine no matter how many times I reported a problem with it slipping or my car just completely turning off. I spent so much money there and I STILL have an ENGINE light on. Finally, took it to another mechanic someone recommended and he reported that they used CHEAP parts for the catalytic converters, didn't replace the sensors when they did the original work, and NOW the whole TRANSMISSION is messed up because it has been LEAKING. I BEEN SAYING TO CHECK THE TRANSMISSION and they never did! Isn't that supposed to be their speciality? Now I will have to pay $2500 to fix my entire car. NO THANKS TO AUTOMATIC TRANSMISSION CENTER.

They overcharge the truck drivers, they charge more hours than the actual time worked in your truck. If you can try not to go there

11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me it was a thermostat. So I greed to have them fix it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. While they changed the timing belt they mistimed the engine and destroyed it. They bought a replacement engine a “ salvaged” long block. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. They tried to claimed it was the exhaust not the engine but eventually cleared the problem. I asked Stan who is a lair and a cheat, if the new parts are on my car and he said no, but I’m going to warranty it for 3yrs 36k miles prorated. Next morning the engine light came on so I took it to the dealer it was there for 3 days while repairing the wiring and sensors that weren’t wired correctly and install missing bolts on the engine! To date my car has still overheated 2X I have exhaust fumes in the cab and most importantly I have not been reimbursed for the rental car and don’t have the parts I paid for.

Horrible Service. These boys don't know what there doing. DO NOT TAKE YOUR BUSINESS HERE. They took my money but did not provide the service stated on the invoice. Had to get new brakes and rotors within 3 months of them putting new brakes and Rotors on, really really!!! Better Business Bureau gives this Meineke location an "F" rating . Sad but true they are not to be trusted. This business is not BBB accredited.

I have owned three Hyundai cars, all have been new cars under warranty. I have only had to taken them in for mechanical issues less than ten times. I have never been told by a Hyundai service department that if they find that the problem is not a warranty issue, like a rat chewing through a wire, or hitting a curb and knocking something loose, that I will be responsible for paying over $100 for them taking time to look at my car, whether they fix the issue or not. I can understand the cost of fixing the issue, but not the cost of just looking at it. I can understand if I was bring in a 2001 Toyota. But I am bringing in a Hyundai to a Hyundai dealership while under warranty, It is implied that while under warranty the dealership for that brand of car will check your car when it has mechanical issues for free, and if it isn't a warranty issue charge you for the repairs. I mean they sure do talk up how good having a warranty is when they talk you into buying that 10 year 100,00 mile extended bumper to bumper warranty, but if you want to get it looked at, you better bring $200, just in case the problem isn't under warranty. Because whether they fix it or not your paying. This was my experience at North Freeway Hyundai in Houston TX. The service consultant Bruce Haefner, didn't even test drive my car to see if he felt what I was feeling, until he first told me that just to look at my car, I basically need to have the money to pay, just in case it isn't a warranty issue.

Was sent to this shop by Discount Tires to repair a stud they broke on my van. This shop is horrible, they lack in Customer Service and gave me the run around and never fixed the van. Discount Tires was notifed and they are currently looking for a new vendor.

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