Auto repair service near Texas City, TX

If i could give this particular franchise a star rating of zero i would. I walked in and there was not a line nor an employee at the point of sale so i patiently waited with a general understanding of how business works and i knew since the employee was not there he was most likely helping someone else which turned out to be the case and i have no problem with that. However once he started talking to me is when my irritation began. To describe his attitude i would say he was put off in talking to me. I tried to explain to this person the specifics of my situations and in the middle of doing so the telephone rings and what he did next I did not expect any normal human to do he took the call with only an abrupt “hold on” to me plus the hold on finger that mothers give young children who bother them while they are on the phone. I thought next well maybe he is just going to say something like please hold or i am sorry please hold i am the only one on the floor and i am with a customer but no he did not. I was standing there watching this guy talk on the phone for 10 – 15 minutes helping another customer to look up several cars worth of tires. By that time i was very irritated at how rude this employee was to a customers. However once he got off the phone things went from bad to worse.. I told him the year, make,model, and sub-model of my car. The first thing he does off the bat is try to push the top of the line tires on me which is understandable but he did not ask what i was looking for which happen to be expensive tires but a specific brand and model i was researching and checking local companies over online. Then he quoted me the tire price which blew me away 800 dollars , when other local competitors and another Discount Tire which was close to my college had quoted roughly 580 – 600 dollars. When i asked why the tire price was so high he told me that he HAD to sell the tires with a 4 TPMS rebuild kit which i had not requested on the quote, however even if

Time is money so our fast response is your priority. We know and understand this which is why our towing, lockout, emergency, and all other services are performed in a quick, efficient and professional way. We aim to get you back on the move in the shortest possible time. Our professional tow experts drive various types of trucks including flat beds and wheel lift trucks and are trained to manage any type of tow. All our workers and vehicles are fully insured and licensed. Our staff know that your vehicle is their priority and they will do their utmost to make sure the job is done effectively, efficiently and in a friendly and professional manner. Customer service is our main concern – we want you to be pleased with what we do and recommend us to your friends.

Had a starter fail last day of a conference in Galveston. Needed a quick repair as I was scheduled to leave Galveston that day. Called to make an appt. & they got me in right away. Service was prompt and have no issues with the repair. Repair was more expensive than I had estimated, but typically, parts/ labour are more expensive on the island... Overall, if I had another issue, while in Galveston, I would go there again.

We took a car in to have the belts changed - they charged us for two belts & only changed one. When we questioned them about it, they put the car back on the lift, changed the second belt, and denied not replacing it the first time. The owner produced a second belt (with part numbers & brand names still on it - these wear off of used belts) & claimed it was the belt they removed from our car.

The owner or mechanic that I spoke with was very rude. I was quoted a price accidently and when I called to find out what happened and explained how much of an inconvenience I was told that they don't have to apologize for nothing. I explained in customer service if you admit you make a mistake at least an apology is warranted.