ServiceOne formally Fairfield Automotive - Kwik Kar screwed me bad. Pa... read more ServiceOne formally Fairfield Automotive - Kwik Kar screwed me bad. Paid $7,824.66 for repairs. Nothing but problems that the owner refused to honor warranty as ServiceOne since he shutdown Kwik Kar to open his own franchise. My wife and are older. I am disabled. This has cost me another $4,135.25 to remove and replace work performed that this owner refuses to honor warranty. Mileage when taken to Fairfield Automotive Kwik Kar 138,597 miles. New engine they replaced had issues from day one. They replaced it once after 50 miles. At 139,114 miles issues surfaced. I called Andy and Joe for months complaining. Sent receipts for fixing issues they were responsible for under Warranty and owner refused to reimburse me. Finally 143,156 miles when it went into dealer to figure out what was wrong, $4,135.25 to fix their mechanics screw-ups. I have repeatedly called the service manager, sent him texts complaining of the issues. Andy left and Joe still works there. At no time did anyone tell me they were closing Fairfield Automotive - Kwik Kar and opening under a new name of ServiceOne and that their owner is going to screw me knowing the work they performed was horrid. ServiceOne owner offers me an oil change through Joe for my headache should I ever come back to Cypress, Texas. As far as I am concerned, this owner is a horrible owner and he is not a good person. Greed over customer service or care is what I feel about this owner. Another CEO screwing customers to save a buck.
I brought my truck to Back 2 Right for some rocker rust repair. Ended... read more I brought my truck to Back 2 Right for some rocker rust repair. Ended up being the entire driver's side rocker panel and the cab corner needed replaced. Though other vehicles were in the shop, he moved mine to top of the list since I wasn't using insurance. Not only that, but kept me updated regularly throughout the process--which was not lengthy because he was seriously on top of it. When I went to pick it up, it was clean, shiny, and better than I brought it in, and that's not just the repair. Above and beyond does not begin to describe the level of work, craftsmanship, and customer service I received here. I'll be suggesting Back 2 Right to everyone I know. Scott K.
This Body shop has shown me the example of perfect. Never have I been ... read more This Body shop has shown me the example of perfect. Never have I been this happy and received perfect customer service.i strongly recommend this body shop to EVERYONE who comes across this location. You will all be satisfied with the outcome and will be pleased with every single detail there is here. Thank you ! Akex Granados