My husband and I purchased our first Mercedes Benz on 2/26/2017. We c... read more My husband and I purchased our first Mercedes Benz on 2/26/2017. We came by late the day before and were greeted by Anton Mursin. He was very enthusiastic, knowledgeable, and personable and didn't make us feel pressured which was comforting. This enabled us to explore the vehicle, ask questions, and test drive the GLE 350....which was refreshing. He really has a way of making you feel excited about the vehicle. We explained that we needed to come back the next day due to other obligations, so Anton was sure to set an appointment for us. Upon our return the next day, we continued to get terrific service:) We test drove the vehicle once more, and made our decision to purchase our new Mercedes Benz! This was a very positive experience and we would definitely recommend both Anton Mursin and Mercedes Benz of Chantilly! Additionally, we would like to mention and thank Eric Carlson. While we were late for our appointment the day of our purchase...Anton was assisting a client and Mr. Carlson was happy to assist us until Anton was available. He was very knowledgeable about the GLE 350, answered additional questions that we had, and was very professional and allowed us to test drive the automobile one last time before making our final decision. Once again, we felt no pressure and were able to make our decision. We would recommend Eric Carlson, great guy! Great service, two great Salesmen and a great car! Thanks so much and we look forward to a great relationship! v/r, The Rice Family
I went to PBC Automotive last Wednesday to ask if they had a 2 inch ho... read more I went to PBC Automotive last Wednesday to ask if they had a 2 inch hole saw and could cut an insert for "top hats" or in other words extended strut mounts. The owner said of course. He quoted $471 to install top hats, a speed sensor and replace an o ring in the cars distributor. I drop the car off at 9am on Friday, they call me at 11am because they don't know how to use the original rubber bushings with the new top hats. They also mention having to buy the proper tools to do the job because they did not have them. I call the manufacturer of the top hats and tell them to call the mechanic. The manufacturer calls them and talks for 30 minutes to explain how to install the top hats. I check on the car at 6pm, the owner says they installed the speed sensor and o ring, tells me he is going to change me two extra hours and I can pick the car up the next day. I get to the shop 12pm on Saturday, no speed sensor was installed because they need to replace the heater hose and can't find one. On top of that, my strut was bent but they reinstalled it anyway. The mechanic tells me I am going to need to replace it soon. I complained but paid them $571 to get my car out of their shop. Keep in mind, the original price of just installing the top hats $295. I go outside and look at my car, my hood is crooked because the mechanic didn't check the clearance of the strut tower. The mechanic has an attitude and says he thought the car’s hood sat that way because it is a 1991. They have cars from the 60’s in the parking lot that are straight, he’s clearly trying to piss me off. I ask him to shave a few cm off the strut tower to get the hood to fit, he shaves the whole top of the strut off. I tell him that I didn't ask him to do that and his reply was “I know I did that because you are irritating me, I told you I could of cut the hood.". This guy never said a thing about cutting the hood. Now my hood is damaged, and both of my struts are damaged. The speed sensor I need to pass inspection was never installed. Their customer service was horrible, no one called me to state they needed another strut to install or a heater hose to install the speed sensor. My overall experience with PBC Automotive was horrible. Beware of taking your car here, they do not respect other people’s things or take pride in their work.
Originally a Volvo shop, then BMWs and Saabs. Now they do all cars. To... read more Originally a Volvo shop, then BMWs and Saabs. Now they do all cars. Took my daughter's minivan there and they gave it a complete diagnosis and not just the obvious. I trust them. And I recommend them to others.
