Auto repair service near Christiansburg, VA

I have been a customer for several years – never had a reason to complain but since I’ve been cheated, everyone should know what to expect. They say they honor warranties and work with them all the time but they will not bother to call the warranty provider and with their own interests in mind will say the warranty does NOT cover it. After pulling records from my warranty provider, they never called to even ask if it was covered – I had an ultimate warranty which was bumper to bumper equivalent. After bringing this up to the owner Marc Wilson, he said he didn’t care and it wasn’t his job to work with the warranty company and it’s my fault that it wasn’t submitted to warranty.

I suggest if you are African-American or affiliated with African-Americans this shop clearly does not appreciate your business. I was told by a white friend to take vehicle here... boy was he wrong. Worst experience I've had since the 80s, I thought it was 1950. Definitely made me realize there are clearly racists among us. Needless to say my white friend says he will never go back to have his pickup worked on and he apologized for making the suggestion.

We have over 20 years experience working on all types of vehicles.