Auto repair service near Hiltons, VA

Completely dishonest. They sold us a car with a boat battery and the part for the windshield wiper fluid missing. The automatic keys for the car were not working so we had to pay to get that fixed as well. In addition, one of the keys did not work, so we had to pay almost $200 for another one. They had to have known about these problems. We called about these issues and they never called back. I would NEVER buy a car from them again.

I had my 95 chevy suburban oil changed and plugs changed and also my door handle put back. Mike Nelson is a very good mechanic that is ase certified and his prices are very reasonable. Will definatly be calling again in future when need more work done

I have taken my Kia Sportage to Ponder only a few times.Both times the people have treated me kindly and the work has been great. They have given me a ride back to my home each time. This last time the repairs on my vehicle were much more than I had expected and Bob told me about the NAPA 6 months no interest credit card which helped me with the cost. Melissa was extremely helpful when it was discovered that some of the repairs were caused by something that had been done by the previous repair shop that did work on my engine. She took it upon herself to contact the other shop and work with them on the cost which saved me $300. This was such a gift to me and I am totally grateful for this. I will continue to take my Kia to Ponder and will be a lifelong customer. Thank you so very much Ponder Auto Repair for going beyond the call of duty and your excellent customer service and great work. My Kia has never felt better. Shelia M. Johnson City, TN

I am p----- off a guy named Sam Bowen traded vehicles with my husband the bad part is that he lied to my husband and told us that the emergency brake cable had just been replaced. yesterday I had my brother who happens to be a mechanic took a look at it we then found out that the emergency break cable has not been replaced but only fixed in a couple of sections my husband cant drive this truck because it also leeks brake fluid witch is also very very bad this guy is a bad person my husband traded a bmw for this truck Sam works for BROWN'S MILL AUTO TECH In Johnson city TN this man is a lier and basicly a theif the only reason we traded with him was based on a lie if you run across this man WATCH OUT YOU MAY GET STUCK WITH A BAD DEAL TOO