Auto repair service near Marshall, VA

My father purchased a car from them recently. It was a good deal and they advised him to come immediately because they wouldn't be able to hold it much longer. He leaves work right away and purchases the car. He immediately goes to the gas station up the road and after he's done filling up, the car won't start. Luckily, his friend was with him and was able to jumpstart him. He managed to get the car home that evening and to work the next day. On his way home from work that evening, the car starts making noises and dies. He managed to get it into a parking lot. So he gets the car towed to a shop (and friend of the family) and told him that it needs a new transmission. My father called them and let them know what happened. They were not willing to negotiate at all. No exchange or reimbursement. My father even offered to pay for the labor if they purchased the parts but they refused. We are filing complaints with the BBB and will be taking legal action. Don't do business with these people.

This Gem of a human being wants to charge my daughter $349.00 to put a set of rear brakes on her car and it will be extra for rotors! I've NEVER seen anyone charge a price like this. It's a 2005 Monte Carlo and this is at least DOUBLE what it should cost to slap on a few brake pads. DON'T give this POS your business, save YOUR money Remove review

WOW SERVICE IS GREAT ... AFFORDABLE CAR REPAIR AND PAINT .. WOULD RECCOMEND THIS SHOP TO FAMILY AND FRIENDS ... COME SEE JAVIER AND AMRIT THESE GUYS ARE TRUELY FRIENDLY... YOU WONT FIND ANY ONE ELSE LIKE THIS SHOP.. IF YOU ARE TIRED OF THE REST THEN COME SEE THE BEST..

Overall a great place to go. I wouldn't take my car anywhere else. That said, they WILL up-charge you signifcantly to change your engine and cabin air filter. The guy said that to change a cabin air filter, it takes 30 minutes to access the filter itself, thus necessitating a charge of $50 for parts and labor. I knew that was patently false, as it can be easily accessed on my vehicle (2013 Accord) through the glove compartment, which unhinges without any tools. I bought the same cabin air filter from NAPA auto parts for $15 and installed it myself. Essentially the same speech was given for the engine air filter, and I did the same thing. BLUF: Know about how much something should cost and how easy the job is to do it.

we took it to a different shop to have the tires installed. They discovered that a control arm was bent leading to the alignment problem--no doubt caused by the force in the accident that destroyed that wheel well. We brought this to the attention of Carlisle, which at first has lost all documentation of the alignment (Dulles Auto Body kindly walked it over), and refused to take any responsibility for the issue. We have tried repeatedly to come to an amicable agreement with Carlisle Auto--something that could reassure us that these mistakes won't happen again and that will fairly compensate us for the mistakes in the past. Wes, the manager, talks very kindly, but only points out that those staff people aren't there anymore, implying that since those employees have left, Carlisle has no responsibility. He apologizes without ever making any attempt to rectify the situation. We've repeatedly tried to get a hold of David, the owner, through e-mails, calls, and even a message left with his wife, but we've gotten no answer. So if you want the work done right, and not lied to when it is done wrong, I think you should look for another mechanic. This one is more concerned with laying blame elsewhere and taking your money than actually doing a good job.