Auto repair service near Moseley, VA

My husband took our Mercedes in because the headlights were going out while driving at night. We took it in for repair. We were told that the diagnostics said the alternator needed to be replaced. After paying a bill for 495.00, the car was still doing the same thing the next day. We took our car back to get the problem corrected. In the mean time, my husband called a local Mercedes repair shop to inquire about the headlights and they told him that most likely a module needed to be replaced. (No mention of the alternator at all). Low and behold, when we called Buddy South back, Scott, the manager told me that they THOUGHT the problem was the alternator but now they THINK it is a switch and we needed to fork over another $520 dollars. When I asked why both problems did not show up when they did the diagnostics, he said they only checked for problems with the alternator. (But the diagnostics should have been to detect the problems no matter what was causing the problem).I asked Scott if they checked to make sure that the problem was fixed after they replaced the alternator and he said he could not duplicate the problem. However, they were able to duplicate the problem the second time around. All they had to do was let the car run with the headlights on for 10 minutes and "voila". I don't think they tried the first time around, because they ASSUMED the alternator was the problem. Basically, if you have a foreign car, don't let BUDDY SOUTH guess at your car problems....It will cost you dearly. I was forced to give them one star but I would never recommend this shop to any one.....unless I really wanted to see them spend unnecessary money. I wouldn't wish that on any one.

My son took his car to them he had a heater core issue. They agreed to replace to core and fix the leak. They next day we had a major antifreeze leak inside the car and underneath the hood. Had to take the car to another shop. Midlothian Village Shell never replaced the core. I called and they said the would not stand by there work ! Very dishonest

These guys are great. I had work done at a local chain shop and they led me to believe I had a serious problem that would keep us from driving back to NC. I called Murray's, explained the situation and asked if they could take a look. Less than an hour later, they had carefully looked into things and found a minor oversight by the previous mechanic. It was cleared up and all is good. Attitude, courtesy, responsiveness, listening skills, mechanical understanding ... all top notch. Next time we're here and need auto work - I'll go to them first. Without hesitation. -Jim