Auto repair service near Partlow, VA

I visited this store in January of this year2015. I went in to pick up a alternator and purchase a thermostat for my truck. The man at the counter was just finishing up with a customer. As I stood in line waited for him to call the next customer in line. He just starred at me as to give me a look like I was there for him and he wasn't happy that I was there needing to make a purchase. I sure many of you have met this type before, you know, the person who just stares at you and doesn't bother to say hello or may I help you. So I told him I needed a thermostat and was picking up a alternator. He asked me for the year make and model of the truck, then he wanted the engine size. I told him and I told him the engine was a Cummins(diesel). I told him I didn't need a gasket, but he proceeded to be a know-it-all and said it it required. I have changed this before but wasn't sure so I took the gasket. His whole attitude was like he was God's gift to mechanics at the early age of 20-24.I took the parts and went to the cashier. No sooner than I got there he was walking by saying his good byes to the cashier. Well this would explain his demeanor and customer service attitude. I got home to install the thermostat and alternator just to find as I thought, I didn't need the gasket and the thermostat was the wrong one. The know-it-all turns out to be a fake. Oh and the new alternator was bad.

Please, please, do not get caught up or get involved with this dealership and con artists! There vehicles may look great on the outside cosmetically, however mechanically their cars are not up to par. I initially bought a high end car, 2006, Chevrolet Corvette, a few weeks later, I bought a 2001 Honda Civic as a commuter car. A week after buying the corvette, the car started shimmering. I took it in for a check up at NTB for a wheel alignment, to my amazement, the manager took me to the back. He advised me there was no way this car was properly inspected for safety. Both front tires in the interior walls were on their wires, just a matter of when. The front brake rotors were warped and pads down to the metal. Also discovered was the front shock, passenger side was leaking fluid. So, things not visible to the consumer, however visible to a safety inspector. They also go by Select Auto sales, lots in Fredericksburg, Dumfries and Manassas. All of the above mentioned names, except Mr Williams are related as cousins. So, I mentioned and brought to the attention my car and new found issues. Initially, they tell you, well you bought as is, no warranty. Which is not true, there is a 30 day warranty they say no questions asked, hmmm. They asked me to eat quotes which I did, totaling brakes $770.00 shocks $ 1,100.00 tires, 980.00 and damper $800.00 total $3,650.00 right out the gate and within weeks. So they come back and offer me $300.00 check, are you serious? I went to the cheapest places to help offset costs versus dealership too. So, here I am stuck with a high end car with serious safety issues that should of been taken care of prior to selling. Here is the kicker, i find out that they take their cars to a local inspection station and they look the other way to get their cars passed, sort of under the table. I'm going to report them next! With my Honda, a few days later my engine light goes on, can't get emissions because of it, however according to Kevin

9/1/2014 hired this company to install a clutch. Took 7 days to install,,,,7,, who had ever heard of that.. Upon picking up car they had forgot to install vaccum lines. Unreal. After that noise was heard from clutch and they tryed to pass it off as clutch noise. after 6 months of trying repeatedly to get them to fix the problem I took it else where,,,and by documentaion of photos will show they bearing was bad and fluids were burnt up. All they had to do was fix it like I asked but no,, they would rather make excuses as to why they know nothing about car repairs.. The second company that installed the clutch took less then 5 hours, verses 7 days for Rosner Ford. To this day they fail to satisfy the customer. Well at least until they show up for court. Staff has no clue how to install a clutch. Management has no clue how to control staff Management has no clue what customer service is Upper management cant make good customer choices Chose another shop to make your car repairs, or you will be sorry.. Trust me I'm very sorry I ever went to these guys and through publication, advertising, signage on cars , mailings, I will get it out about Rosner Auto Group.

My cousin dropped in to buy an truck! Couldn't be more satisfied!