Auto repair service near Vienna, VA

I scheduled my MB E430 here after about a 2 yr absence and learned it was under new ownership. From the moment I walked in to the moment I left, the service was very, very attentive. I waited for my car and was asked if I wanted any beverage, later asked if the room temperature was comfortable and when it came to what needed to be done on my car, I was brought into the service bay and shown everything that needed to be repaired, as well as what needed to be done for my safety. I was very grateful for the fine service and thought the costs were very reasonable. I would definitely recommend GAD.

WOW SERVICE IS GREAT ... AFFORDABLE CAR REPAIR AND PAINT .. WOULD RECCOMEND THIS SHOP TO FAMILY AND FRIENDS ... COME SEE JAVIER AND AMRIT THESE GUYS ARE TRUELY FRIENDLY... YOU WONT FIND ANY ONE ELSE LIKE THIS SHOP.. IF YOU ARE TIRED OF THE REST THEN COME SEE THE BEST..

Contacted Drake and it was very professional and they answered all the questions in a correct manner. All my conversations was with the owner Carl and I got the best quote. I have a 2007 Prius, first I took my car to Manassas Monroe and was quoted shy of $700 for brake pads and rotors. Next I price the parts online which can be purchase for shy of $150.00. Next I called the deal and was quoted at $534.00. Next I called Drake's and talked to Carl, and was given the price of $269.00 plus tax and shop fees which came out to $288.00. He was honest upfront and did show integrity. Yes I would use them again and will recommend to family and friends. By the way driving the car after the brake job felt like a job well done. No squeak, no pulling no jerky stops, just smooth breaking the way it should be. By the way this is my first time ever posting a review for anyone. This is how highly I thought of doing business at Drake's. Mike R

Overall a great place to go. I wouldn't take my car anywhere else. That said, they WILL up-charge you signifcantly to change your engine and cabin air filter. The guy said that to change a cabin air filter, it takes 30 minutes to access the filter itself, thus necessitating a charge of $50 for parts and labor. I knew that was patently false, as it can be easily accessed on my vehicle (2013 Accord) through the glove compartment, which unhinges without any tools. I bought the same cabin air filter from NAPA auto parts for $15 and installed it myself. Essentially the same speech was given for the engine air filter, and I did the same thing. BLUF: Know about how much something should cost and how easy the job is to do it.

we took it to a different shop to have the tires installed. They discovered that a control arm was bent leading to the alignment problem--no doubt caused by the force in the accident that destroyed that wheel well. We brought this to the attention of Carlisle, which at first has lost all documentation of the alignment (Dulles Auto Body kindly walked it over), and refused to take any responsibility for the issue. We have tried repeatedly to come to an amicable agreement with Carlisle Auto--something that could reassure us that these mistakes won't happen again and that will fairly compensate us for the mistakes in the past. Wes, the manager, talks very kindly, but only points out that those staff people aren't there anymore, implying that since those employees have left, Carlisle has no responsibility. He apologizes without ever making any attempt to rectify the situation. We've repeatedly tried to get a hold of David, the owner, through e-mails, calls, and even a message left with his wife, but we've gotten no answer. So if you want the work done right, and not lied to when it is done wrong, I think you should look for another mechanic. This one is more concerned with laying blame elsewhere and taking your money than actually doing a good job.