Auto repair service near Woodbridge, VA

GREAT SERVICE VERY GOOD MECHANICS HIGHLY RECOMEND

I visited this store in January of this year2015. I went in to pick up a alternator and purchase a thermostat for my truck. The man at the counter was just finishing up with a customer. As I stood in line waited for him to call the next customer in line. He just starred at me as to give me a look like I was there for him and he wasn't happy that I was there needing to make a purchase. I sure many of you have met this type before, you know, the person who just stares at you and doesn't bother to say hello or may I help you. So I told him I needed a thermostat and was picking up a alternator. He asked me for the year make and model of the truck, then he wanted the engine size. I told him and I told him the engine was a Cummins(diesel). I told him I didn't need a gasket, but he proceeded to be a know-it-all and said it it required. I have changed this before but wasn't sure so I took the gasket. His whole attitude was like he was God's gift to mechanics at the early age of 20-24.I took the parts and went to the cashier. No sooner than I got there he was walking by saying his good byes to the cashier. Well this would explain his demeanor and customer service attitude. I got home to install the thermostat and alternator just to find as I thought, I didn't need the gasket and the thermostat was the wrong one. The know-it-all turns out to be a fake. Oh and the new alternator was bad.

9/1/2014 hired this company to install a clutch. Took 7 days to install,,,,7,, who had ever heard of that.. Upon picking up car they had forgot to install vaccum lines. Unreal. After that noise was heard from clutch and they tryed to pass it off as clutch noise. after 6 months of trying repeatedly to get them to fix the problem I took it else where,,,and by documentaion of photos will show they bearing was bad and fluids were burnt up. All they had to do was fix it like I asked but no,, they would rather make excuses as to why they know nothing about car repairs.. The second company that installed the clutch took less then 5 hours, verses 7 days for Rosner Ford. To this day they fail to satisfy the customer. Well at least until they show up for court. Staff has no clue how to install a clutch. Management has no clue how to control staff Management has no clue what customer service is Upper management cant make good customer choices Chose another shop to make your car repairs, or you will be sorry.. Trust me I'm very sorry I ever went to these guys and through publication, advertising, signage on cars , mailings, I will get it out about Rosner Auto Group.

Everything from a simple oil change to replacing the transmission... We handle it all. Engine making a noise... bring it by and let our mechanics take a look at it. We offer Fast and Friendly service you can count on.

Are your tires bald? Is your car pulling to the right? Have you gone 3,000 miles since your last oil change? Tires and Wheels Unlimited Inc in Fredericksburg, Virginia offers all the auto services and tires you need, right here under one roof. We are a certified dealer of Bridgestone, Michelin®, and Goodyear, and we stock tires for cars, trucks, SUVs, vans, and more. Don’t know what size tire your vehicle needs? Let us help—call (540) 374-1931 or use our easy online Tire Fitment Guide. In need of vehicle repair or maintenance? We offer oil, lube and filter, brakes, and alignment. For the complete list of repairs we offer, view our Services page. We have been serving customers from Fredericksburg for years. Stop in and see why we are the area's leading auto service provider.