Auto repair service near Everett, WA

I had immediate help when my car wouldn't start. We ran up against a weekend and a holiday. However, they got the work done in a reasonable timeframe and one of the things we really appreciated was their communication with us. They took time to talk with us, explain the situation and also returned calls. Hockett and Olsen went above and beyond to help us. They have managed to keep our very old cars running. We will continue to use their services in the future.

Wonder Wonderful job! I could not be more pleased!

I took my 95 Ford f150 here on the recommendation of Discount Tire for an alignment. I had replaced the entire front end linkage and the truck REALLY needed an alignment after that! They did the work as asked. I picked up the truck and they told me that things weren't really aligned because I needed a new pitman arm. I told them I'd be back in a few weeks. A few weeks or so later, I made an appointment to have the pitman arm replaced and the truck realigned. This was strategic on my part as it would immediately follow me replacing the front springs and shocks. I drop the car off, I pick it up and the camber looks insane. Must have been 5 to 10 degrees positive! VERY noticeable with the naked eye. I, of course, asked about the camber and was told that camber is not adjustable on the Ford twin I beam suspension. I paid my bill and went home where I did some research. Here's what I discovered... There is a camber bushing that needs to replaced on the twin I beam suspension. Correcting the camber is expensive (the bushings are about $60 each retail) but hardly impossible. Further, I learned that the pitman arm is a non-wearable item on a 95 F150. I am not seeking my money back from them. I made the mistake of trusting them and my penance is being out that money. Instead, when I say a place where I can write a review of this shop, I do. I want to tell everybody that these guys have no clue what they're doing. I didn't bring in anything bizarre or exotic, just a mid-90's Ford truck, something around 1 million of these things were built. This is not a rare car at all! This shop couldn't perform a simple task on a common vehicle and didn't know what they didn't know. Alternatively, they knew that they didn't do the job and simply lied to me.

O.N.B. is an independent service and repair shop offering a lower cost, more customer friendly alternative to dealership service and repair. Car repairs are more complex than ever before, but our certified Master Technicians love a challenge, and they love working at ONB because it's a friendlier, more family and customer-oriented auto repair environment. Why pay more to get less service at the auto dealership, when you can enjoy a higher quality, more affordable auto service experience at our shop?

Monte did a quick check, told me the exact price. Installed to new Coils & Spark Plug Assemblies. The Speed Sensor Checked out okay so he reset the Check Engine Light. He gave me an exact quote before he started the work. He got the work done quickly and I paid him. He came to my location. Now my V-10 is purring like a kitten. Monte is completely competent, his prices of very compettive and will definitely use him again. I have already recommended him to two of my friends with RV's. I give Monte 6 Stars!

service was great and the guys are really polite and knowledgeable

Automotive Diagnostic Center, Marysville, WA: I had done business with Mr. Wilbur over a year and ½ (September 2014-May 2016). In that time, I put over $11,000 into his business, including an engine rebuild. I would say I got about 55% good and 45% bad for my money. He has problems with some of his parts (distributor, alternator), and some of his mechanics (leaving parts loose or forgetting to do work, overfilling at oil changes repeatedly, and putting coil wire near engine so as to die on the road). His A/C mechanic misdiagnosed twice at my cost, though Mr. Wilbur promised air blowing "popsicle sticks." Also, once Mr. Wilbur had determined my bill, he has typically refused to change it, no matter how ridiculous the charges are. He comes across as knowledgeable and friendly, until you realize he overcharges, and there are too many recurrent problems from the work done there. He claims higher prices for the supposed quality. Mr. Wilbur refuses to honor one of his warranties. An alternator was installed on 12/2/15 by one of his mechanics. On 12/3/15, a check engine light came on, and it looked like a problem. I called Mr. Wilbur, and he said to bring it in. The check engine light went out by the time I arrived there. Mr. Wilbur seemed happy at this, and did not have his mechanic take a look. Six and ½ months later, Mr. Wilbur’s alternator not only failed, but it also destroyed my PCM (confirmed later by a separate mechanic after Mr. Wilbur's alternator destroyed other new PCMs until the alternator was replaced). I called to Mr. Wilbur since I was stranded out of town with the failed alternator. He did not respond back in almost 2 business days, when I had to call again and take care of it myself. Yet, Mr. Wilbur refuses to reimburse me to this day, and it has cost me an added $1480.72 because I went to his shop. If he would have reimbursed me fairly, I would not have had to write this. I see others have had similar experiences with Mr. Wilbur.