Auto repair service near Lake Tapps, WA

STAY AWAY – STAY AWAY – STAY AWAY – CUSTORMER SERVICE IS HORRIBLE. We purchased a used boat from Larson PowerBoats two month ago and had nothing but problems. It might be because we only spent $32,000. Here is a synopsis of our problems; 1. When we purchased the boat I specifically asked about any type of warranty on a used boat. I was told, “You are buying from Larson, don’t worry, we will take care of you.” We would regret taking them at their word. Saleswoman Crystal is an absolute joke, don’t even talk with her. 2. First time out we noticed the trim gauge and a toggle switch for the navigation lights weren’t working. No problem, this was easily overlooked. Asked if they would replace the gauge and switch, they agreed and we were happy. 3. After talking with Crystal she said to bring the boat in and they will get it fixed before the weekend so we could use the boat. We brought it in on Monday…on Friday I had to pick it up with no work done. (Two months later – THEY STILL HAVEN’T REPLACED THEM) 4. Once we got the boat back (again with nothing fixed) we discovered a number of things needing replacement; new trailer jack (couldn’t raise if off my truck), compartment hinges, etc. Nothing earth shattering, but concerning. 5. A week later I checked the pressure on the trailer tires and noticed a large gash in the sidewall of one tire and obvious wear in the others. After $600 out-of-pocket, we had new trailer tires. 6. Called Larson to see if they would help with any of my out-of-pocket costs which was now over $700, not counting the trim gauge and toggle switch. Saleswoman Crystal said she would check and call me right back. Since I hadn’t heard anything, I called back over 4 hours later and learned Crystal was now out on a boat test drive with a new customer. To date I have never received a call back from her. 7. Over the next couple weeks I had come to know Jeff, the new sales manager. After he explained he is replacing the “deficient” manag

I’m very pleased with Northshore Automotive. It’s the only place I bring my cars to for maintenance. Why? They do excellent work, they have reasonable prices, and they have excellent customer service. It's one of those things you just want to keep it for yourself, but I guess I have to share. I would not go anywhere else!

Do-it-yourself automotive repair shop open to the public. Mechanics are available for rent. Bay rentals start at $10/hr, and Oil changes are always $10. www.selfservegarage.com Open: Tues-Sun 9am-9pm